ProSolutions Plumbing, Heating & Air Conditioning

Sergio inspected my 37 year old furnace and offered me a excellent recommendation and price to replace this relic. He was knowledgeable and courteous and patient with this senior woman who knows nothing about heating and plumbing problems! New furnace coming in two days although I could have had it installed tomorrow. I highly recommend Sergio and hope to do the same for the furnace installers coming soon. I might add that Sergio helped me with some plumbing issues for which I am very grateful!

Kyle was here today to do a service on my furnace. Great work. Fast friendly service so glad I found this company will certainly be using this company going forward.

Craig did a fantastic job of very quickly sourcing and replacing a battery for my sump pump's backup system. He was very helpful and thoroughly answered all my questions. I would definitely use ProSolutions (Craig) again in the future.

With winter right around the corner I knew that the loud boom coming from my furnace needed to be addressed. Ryan arrived on time to complete the evaluation and offered me options of repair or replace. It was a simple choice to replace and Nathan and Ambrose arrived the following day to install the new unit. They were courteous, efficient and knowledgeable following all Covid protocols. Many thanks to the team for your fine service….and whisper quiet new furnace.

During the height of the heat wave this past summer, we were looking for an a/c install quote. ProSolutions were the quickest to get someone out here (and it wasn’t particularly comparable, everyone else was weeks away), and from the initial quote until the completed installation, it was 48 hours. Unit runs great, they were constantly in communication, and overall things went smoothly. Everyone we engaged with, from the install team, to the admin folks, and even the boss (who assisted with a last minute part swap) were super personable and genuine.

Late one Friday night approx. 8:30 pm, when I discover my sewer was plugged, I called Pro solutions. A solution was recommended, at 11.30 pm the problem was completely resolved.
I would highly recommend the team at Pro Solutions Plumbing Heating & Air Conditioning

The complaint arises from a service call performed on Feb 18th, 2021.
The service Tech arrived on Feb 18th,21 to perform a requested standard service check.
Upon looking at the furnace, and without removing any components, he was already mentioning that he suspected the heat exchanger was cracked and the furnace would require replacement. He proceeded to produce a co2 measuring device and took some readings from various areas inside the furnace, which he said showed higher than normal readings. He then took a plumbing scope and inserted it into the heat exchanger tubes and showed me what he perceived as cracks in the tubing. By this time he had also already produced an estimate for a furnace replacement which he indicated was a ‘Time Limited Offer” which he could install the next day. When I indicated I would like to consider this longer, he then added a $1000 deduction “for existing customers”, which again was a “time limited offer”. I again indicated I would review and get back to them.
I immediately called another company to review ProSolution’s concerns.
Before the second tech arrived I checked my warranty and found out I had a lifetime warranty on the heat exchanger. The tech did a cursory inspection of the furnace as he had no testing instruments and said he concurred that the heat exchanger, based in age, probably required replacement.
This company gave me a quote on just the heat exchanger replacement but the labour cost was excessive.
Based on ProSolution’s assessment, I then contacted a third contractor and received an acceptable quote for supply and replacement of a complete furnace.
Once the old furnace was removed, I proceeded to disassemble it. Once I had gained access to the heat exchanger, I documented their visual condition with photos and then completely removed the component. The heat exchanger showed no indications of cracks which caused me great concerns.
I then performed a “water test”, on the tubes by filling them and actually putting a 12inch column of water on each of the tubes. THERE WAS NO SIGN OF LEAKAGE.
My complaint is that I was basically forced into the position of furnace replacement by the “ProSolution” recommendation. If the Tech’s assessment was faulty then I have spent $3000 which was not necessary.

Great job on fixing my sink problem.
Craig was very knowledgeable and quick in fixing my sink back up problem. He made sure the problem was solved before he left. Appreciated his help. He was exceptional in making sure everything was clean along the way. No big mess to clean up at the end.

It Was Valentines Day am in -30 degrees weather and our furnance died. I call Pro Solutions and spoke with Simon, Manager. He dispatched a very personable Sergio to evaluate. The next am his employees Paul and Lee were assigned our installation that went flawless and were back to having our home toasty within 3 hours. Very polite personable staff. Very impressed with our overall experience. Respectfully, Susan Maruca