Tasco Appliances

Tasco has the worse customer service ever and very sneaky. I bought the entire kitchen appliances from them and got issue from day 1. And the worse sale person is Vince. First is Miele diswasher, he knew i dont need delievery until next yr. He said you put deposit in and call them before Nov to get the promotion 10 yrs warranty. I was surprised to call Miele later and was told u i have to take delivery in Dec. I called Vince back and he said " I don't know about that. If they dont let you then u take delivery in Dec then". Unprofessional and irresponsible. I called the store manager and complained about this. The store manager Eric knew about that promotion and the deadline. He said he surprised why didnt Vince know about that. I guess he just want a commission. Then i had issues with the prices on the oven and fridge. Explained to him thousands of times but he didnt get it or he is playing dumb i dunno until my husband did the spreadsheet and came to the store and explained to him. So after fixing it we got the correct amount. So he said he will email to me later after submit to head office. I waited for 2 weeks after left him 2 voice mails. No reply or phone call. I emailed him again and cc the store manager. Finally he emailed me back with new invoice and new charge. Now he added the delivery charge which from day 1 he said he would waive the delivery charge. It didnt appear any delivery charge until.last invoice. Can anybody tell me would u trust to buy appliance from them anymore? I want my deposit back now

We bought a pair of Samsung washer and dryer from Tasco Richmond Hill in 2012. Overall sales with company was good. Price was decent. In terms of delivery, it was ok as well. But just like any other appliance companies, if you need service, it is between you and the manufacturer. Hopefully we won't be needing any service any time soon!

Good experience overall but I'm not really sure we got the best deal possible. They were very flexible with us in allowing us to make a purchase to take advantage of a manufacturer promotion but not deliver the appliances until 6 months later after our renovation is completed. When we got our dishwasher, there was some damage to it and the sales person tried to get us to deal with the manufacturers customer service department. We were very unimpressed that after spending over $20,000 he would just stop helping us and pawn us off on the manufacturer to deal with the issue. We complained and he ended up taking care of it but he should have just done so from the beginning.

Historically we haven't found Tasco to be competitively priced, however for this purchase the salesperson made every effort to gain our business. Even after the purchase the salesperson continued to provide great service, correcting an error related to payment at delivery, and he did so on his day off. As for delivery, the guys managed to successfully navigate a full sized fridge into our basement without any issue, however they did require coaxing to attempt this.

I have been avoiding Tasco Appliances for quiet sometime but a few months ago, I thought I would give them a shot.

I walked in and inside there were so many choices of appliances. I was greeted by a helpful sales member and told him that I am looking to purchase a new stove and fridge in stainless steel. He was patient enough to show me what they offered in terms of features, brands, models as well as my budget.

Eventually I agreed on two specific models and decided I would go ahead. Initially there was an issue where delivery might be an issue as it would take 3 to 4 weeks, but the sales member was nice enough to accommodate my needs and ensured it was delivered within a 2 week windo.

Definitely exceptional customer service.

good from beginning to end. dealt with vince in sales. very knowledgeable and helpful. delivery came as scheduled. no surprises and the delivery men were equally as nice as vince. i really have nothing negative to say. having seen some other reviews, i was very nervous about going to tasco. i am glad i ignored them!