Tasco Appliances

August 14, 2017

I am very angry and upset. And would advise not to buy any thing from TASCO appliances. If some thing goes wrong they will not stand behind what they sold you.

Dear Sir/Madam:

I purchased a Fisher Paykel on May 17, 2017. The doors would not close properly. The 1st service person from Elite appliances, sprayed WD40 and went away without fixing the problem. Saying I had no choice but to push both doors hard to properly close the doors. After more complaints to Tasco they sent another company to look at it. The 2nd tech from Total Appliances, fixed the squeak but had to wait a few weeks for a part in the door. A few weeks. the closure problem was resolved.

But a few days later, a part came loose on the door, scratched the freezer door and put a chip in the corner of the freezer. I am still waiting for the technician to replace / repair that chipped freezer door.

I was promised a $500 refund early July for all the inconveniences suffered in buying this expensive new fridge and was promised that it would be mailed out by the 6th of July. I am still waiting.
Please note: Every time I phone Tasco I am told that they will get back to me a few hours later or the same day, but no one has ever phoned me back. This happened at least 4 times. The last time was on Wednesday August 9 and again on August 14, 2017.

I am at a loss as what to do. I have never come across such tardiness in resolving problems
as a buyer, especially since it is no fault of mine for choosing a brand new fridge of a reputable make.