Many, many issues with this company. Had a building inspector come and review the work and provide a report. He observed poor workmanship, improper window sizing and installation, improper insulation, daylight visible due to lack of spray foam, missing vapour barrier and pre-existing vapour barrier has been cut away, no shims supporting windows, observed ice buildup, windows not installed plumb with frame of house, windows do not fully close and are missing hinge cover plate, observed damage to siding around all windows and entire bay window area, observed interior finishing material on exterior of home, etc.
The installer also REFUSED to put a vapour barrier on the bay window construction. We tried to correct him but we were told that he has been installing windows for many years and they always cut the vapour barrier away from all homes because it is not required. So we fixed it ourselves actually paying twice for the same work. A few months later another installer and the Installation manager came and tried arguing the same point and told me to prove it. So I googled up the building code and showed them. Then it became a "misunderstanding".
We have been trying to get the company to either replace all the windows with the correct size or give us our deposit back and pay for the damage to our siding which they acknowledge they did. Now they are hiding and are unresponsive.
I do not recommend this company and if anyone has used them in the past I suggest they check for a vapour barrier to avoid mold and wood rot
- Approximate cost of services:
- $12,000.00
- Company Response
We do not believe that this review is fair, or truthful. We have had our own inspectors look at the job as you know, and their findings differ drastically from the findings of your "inspector". We are of the opinion that you are attempting to use any possible excuse to not pay the amount due under your contract, and are proceeding as such. As we have referred this situation to our legal department, we will not be commenting further.