First off, let me start by saying that I have never met a contractor that has either always picked up the phone when you call or respond to an e-mail or voicemail within a day. Chris does maintain excellent communication throughout the project and you should not worry about him or his team leaving you stranded in the middle of your project.
I communicated with Chris for about a year on this project. 6 months before the start of the project while I was evaluating contractors and throughout the project. This was a major project which included finishing the basement of a brand new house. Chris managed everything from getting the drawings done, to handling inspections, certifications and he also picked up material that we selected at the Home Depot and Lowes which was a big help.
Because of the size of our project, there were some unforeseen challenges mainly due to the city's requirements. Chris tried to resolve them in the most efficient manner possible.
Chris also was very accommodating to our change requests and managed them with us to ensure that we were happy. We also asked for a window to be put in to allow for more light. He navigated the permit process with ease for us and ensured that we were informed at every step of the process. We also procured hard to get material for us which many other contractors would not have been able to do.
The workmanship and professionalism of Chris and all of this trades were excellent! They showed up as promised, on time, and left the work area clean. The only constructive thing I would say is that Remodel's services are priced at the higher end of the spectrum. I do think that you have to pay for high quality work and in the end we were really happy with the finished product.
Chris was also very responsive after the completion of the project to any issues that arose and addressed them promptly.
Overall, we are very happy with the job that Chris and his team did for us and would definitely hire him again in the future.
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- Company Response
Hi M.J. Thank you for your business and your testimonial about our company regarding the basement that we recently completed for you in your new home. We had several challenges to overcome beginning at the planning stage but I have to say your basement looks fantastic once it was completed.
Communication is an integral part of our business and being here to answer our clients questions in a timely manor is something we pride ourselves on doing. We understsnd that our clients will have questions and concerns and they want them answered promptly.
At Remodel Construction Co we can assist you with the design and planning of your project which can nclude working with our drafting team to prepare the drawings to applying for the permits and facilitating all the inspections.
There will always be challenges on any project big or small that need to be addressed and we are here to work with you and the local municipalities to find solutions. We understsnd that when we are completing a large project like yours that there will always be some changes. We issue a change notice with any change request which indicates a description of the change and any changes in the cost of the project so that at the end of the project there are no surprises on the final invoice.
We pride ourselves on our quality workmsnship and all our sub trades are licenced professionals. We might not be the lowest priced contractor but we provide professional results and take pride and care of all aspects of the renovation including permits and facilitating all the necessary inspections to complete your project.
Once your job is competed we are just a phone call or email away if you need us for any reason.
We really enjoyed working for you and your family and look forward to working for you again in the future.
Thank you for your business.
Chris and all the team at Remodel Construction Co.