7 reviews Priddis, AB Joined 2013/02/21

1/10

Duct Cleaning review in Priddis

02/21/2013

The service we were given was alright- the issue was really with the people that came to do the job and the shady procing system. They were very pushy in trying to get us to upgrade services. We had purchase a coupon online which included twelve vents. We have a starter home with very few vents and we ended up paying more than the coupons value for the subpar service.

Job Price

Approximate cost of services:: $250.00

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Company Response: Thank you for your review. As I explained to Carlin in their review, we do have extra charges if your furnace is high-efficiency, has AC, etc. All of this information was clearly listed on the groupon site, our site, AND your coupon. Regarding the additional services, I do apologize that you felt that our technicians were pushy - air culture isn't something that many people consider. And air culture isn't just about cleaning your vents - it's about optimal humidity levels (humidifier), sanitizing your system (HVAC sanitization or purifier), having proper exhaustion of air (i.e. chimney cleaning). Many of our customers do not even know that we offer these services and our technicians will talk to you about the products and their benefits. Thanks, FAFS.

amunir from Calgary

1 review , AB Joined 2013/02/19

10/10

Duct cleaning/ Humidifier replacement

Duct Cleaning review in

02/19/2013

We called Fresh Air Furnace to clean the furnace for our home. Everything from booking an appointment to getting the cleaning was done in a very professional manner. The staff who came to clean the furnace were friendly, helpful and provided us with great service. We were informed that the humidifier was leaking and needed to be replaced. Our options were explained to us in details. Once the new humidifier was installed the maintenance and upkeep was shown. Overall, we were very impressed with this organization. Having dealt with other companies we found them to be very knowledgeable and helpful.

Job Price

Approximate cost of services:: $400.00

1 of 1 people found this review helpful.

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Company Response: Thank you for your review. We're glad to hear that you had a good experience!

Majed

3 reviews Calgary, AB Joined 2012/05/01

10/10

Heating issues

Heating & Air Conditioning review in Calgary

02/07/2013

I moved into a brand new home in May, 2012. I came back from a weekend in Edmonton to find no heat. I attempting to get heat from the company that installed the furnace. They basically said that I had to wait until the next day, because I wasn't an emergencey. Then I got bumped on the monday for someone elses emergency. I never actually had them fix anything until the Tuesday. My wife is 5 months pregnant and we also have an eight month old son, in a house with a temperature of 8c and falling, but, not an emergency.
I was put in contact with Fresh air furnace as a referral from someone who couldn't stop raving about them. They went above and beyond the call of duty to assist me in this situation, on a Sunday night. They never installed the furnace originally but, owner, Anton, was awesome. They never even charged for their service. As soon as my 1 year labour warranty runs out, Fresh Air Furnace has my business, for life.

Job Price

Approximate cost of services:: $0.00

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Company Response: Thanks for your review Majed and we're glad we could help out! We look forward to serving you in the future!

Doug from Calgary

3 reviews , AB Joined 2013/02/03

First Review

0/10

Furnace duct cleaning

Duct Cleaning review in

02/03/2013

Fresh Air did a terrible job, the equipment they use is poor, it vents inside the house so there was a layer of dust through the house. They did not replace the vent covers properly, they left scratched in the paint in a few spots. And I am sure they vents are not cleaned well, they did not care about the job they did, so I am sure they where not thorough. I would not have them back if they did the work for free.
This was a rip off.

Job Price

Approximate cost of services:: $200.00

1 of 1 people found this review helpful.

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Company Response

Hello Doug,

Thanks for your review. I'm not sure when we performed the service for you and I apologize that you had a poor experience. I don't believe that you contacted us prior to this review so let me know if I'm wrong.

Please note that our filters that we use for the vacuum are HEPA style filters and trap virtually all dust inside. Our vacuum is also contained in the basement (or where your furnace is placed) so not a lot of air would escape into the rest of the house. What does, sometimes, happen is the dust that surrounds the vents (in the carpet, on hardwood, etc) gets raised when we blow out the vents. We try to be as careful as possible but this still happens as we use 220lbs of air pressure. But again, this should be very minimal so you shouldn't have had a major dust problem after.

In regards to us putting in the vent covers on improperly and the scratches, I'd like to get a chance to chat with you about that so please give us a call.

Thanks,
Anton
FAFS

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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