Fortress Windows & Doors

Hi Kaye, thank you for your kind words. It was a pleasure meeting with you and making your home more comfortable and energy efficient with our high quality "Quad Seal" casement windows. I look forward to seeing you again when it's time for your new front door system!

Thank you for taking the time to express your opinion John. We always do our jobs in a timely fashion because we know that a whole house window replacement is a considerable inconvenience to our clients. That said, we do take our time and pay attention to detail because you can't rush perfection!

Thank you Jean. We appreciate your repeat business and the referrals you have sent us. All the best! Steve

Thank you Alex, it was our pleasure to get to know you and your family. We take pride in what we do and are "real people" just like you and our other clients. You'll find we are the same people whether we're in the sales process or after the job is done. The simple rule we follow is to treat people the same way we would like to be treated. Congratulations on your new addition to the family - we truly wish you all the best! Steve

Doing jobs in the core of Toronto pose their own unique challenges because you never know what type of "handyman" renovation has been done previously. Our installers, lead by my business partner Steve McCue, are the most experienced and professional in the industry so they know how to handle all the little nuances they may come across. When you decided to go ahead with your project I told you you'd be happy with our quality products and workmanship. Your reply was "I hope so"! I guess your rating of the experience you had with Fortress Windows & Doors tells the story!! Thanks for your kind words and we look forward to working with you again in the future!
Steve

Hi Val - thank you for your business and your review. It was a pleasure working with you and doing your attic window that the other company said "couldn't be done". We love a challenge and always rise to the occasion. Steve and Stan are a dynamic installation team and continually leave our clients smiling - as you were when we finished. Thanks again!
Steve

Thank you Stef. It was a pleasure working with you and client satisfaction is our number one priority. We appreciate your business!
Steve

Thank you for the great feedback Mike and thank you for your business. I'm sure the new egress window provides better natural light and ventilation into your newly renovated basement.
All the best,
Steve

We appreciate your glowing review Ovi and Susan. Excellence is our goal in every transaction we encounter from the first introduction to the finished product installed. Let me say, we aren't perfect, occasionally mistakes are made - we're human after all. Sometimes our suppliers make an error in production as well but we will always discuss our situation with our clients openly and honestly and keep them aware of what exactly is happening. We won't try to hide mistakes and we will always accept responsibility whether it's our fault or not. When our clients entrust us to do a professional job - that's exactly what they'll get and so there will be a resolution to every situation that arises. Truly, it's not what happens, but how we handle it that matters. We strive to set ourselves apart from the competition both in supplying top quality products and top quality service. Thanks again for your awesome review and your home certainly has a great fresh look with your new front door.

Thank you Mikel. We appreciate the fact that you are a repeat customer and are sincerely grateful for your continued business and referrals. Our simple rule is to treat our customers the way we would like to be treated and that's exactly why you see the words Quality Integrity Value at the bottom of our business cards. All the best with the rest of your renovations and your growing family!