Fortress Windows & Doors

Windows & Doors Installation & Service
Toronto ON M1S 5B2
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Reviews for Fortress Windows & Doors

Average customer rating:
9.9 10 (342 reviews)

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Raymond H.
Raymond H.
3 reviews Toronto, ON
10/10

door replacement

I called Steve and set up an appointment to have m doors replaced and upon his suggestion order the doors. When I got back from my vacation I received a call from Steve saying the doors was ready to be installed. Both Stan and Paul were prompt, professional and clean up the mess, and I'm very happy with Fortress Doors. I'm now doing another door on my Yonge St. property with Fortress.

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you Raymond for your confidence in Fortress Windows & Doors. We take it as an honour every time a new client entrusts us to work at their home - and do a professional job. We understand that there are a lot of companies you could have chosen so we always bring our "A" game to our client's homes. The Executive Panel door on your front entrance looks fabulous! We will be doing the work at your commercial property later this week and will perform equally well on that job site as well. Steve

Ln from TO
Ln from TO
10 reviews Toronto, ON
10/10

Many New Windows in Century Home

We had Fortress replace a window and door previously, and were so pleased we decided to hire them for the big job of replacing the rest of our windows with vinyl windows in our 3 story house. As before, Steve Mercer was prompt and had great suggestions, especially for an awkwardly sized large window that looks beautiful now, as does everything. Steve McCue came to measure and head up the team, and everything was done cleanly, promptly, pleasantly, and with an excellent product. Installation is key, and over several jobs, I notice they always take the time & care to do it right. Price is midrange. We had single hung and awning windows installed, as well as a side-slider where no other would work. I had previously had a window done by a more expensive company and was not anywhere as happy with service or product. Steve and Steve are a terrific team and they set the bar for their employees. I am really looking forward to our new kitchen doors, which they will be installing next.

Approximate cost of services:
$4,000.00
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Company Response

Thank you for the kind words Lilian. It is always exhilarating to hear the positive feedback from our clients because we truly do strive for excellence on every job we undertake. Your home will be much more comfortable and energy efficient with the new windows and I am excited to see the transformation in your kitchen when we install the wall to wall sliding door system. Thanks again for your continued business, we appreciate it! Steve

Albert A.
Albert A.
3 reviews Vaughan, ON
10/10

Windows and Doors

We are thoroughly happy and satisfied with our experience with Fortress.
Steve Mercer is great to deal with. Very honest and upfront.
Stan and Matthew did a great job with the installation. Very efficient, hard working, and professional.
Would highly recommend!

Approximate cost of services:
$11,000.00
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Company Response

Thank you Albert and Mary it was a pleasure working with you and creating a new, warmer environment for your family. Changing your front entrance as we did really gives your home a great new and classy look. The energy efficient windows will also give your pocket book a break! We appreciate your business and the referral you've already given to your friend! Steve

Maureen from Toronto
Maureen from Toronto
1 review Vaughan, ON
10/10

Front door and 2 windows replaced

Steve Mercer was very professional and gave a very competitive quote. The door and windows were installed in less than 6 hours and they did an amazing job. Love the new look of my house. Thank you to Steve McCue and his team for doing such great work. Would recommend to my neighbours.

Approximate cost of services:
$5,000.00
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Company Response

Hi Maureen, we appreciate your confidence in Fortress Windows & Doors by awarding us the project at your home. We know that people take pride in how their home looks and we treat every job as if we were doing it for ourselves - with great care and attention to detail. I often tell potential clients that our rating on Homestars doesn't happen by accident, but rather by doing a high quality installation with superior products day after day. Our installation crews are fabulous and they make us proud! Thanks for your business, it was our pleasure! Steve

Giath Hamdan from Pickering
Giath Hamdan from Pickering
1 review Pickering, ON
10/10

Basement windows

Steve McCue with another person did a great job installing the basement windows. The work was done in time promised, price was cheaper than many others who were quoted for the work. Thank you Steve. Will keep your number handy for future projects.

Approximate cost of services:
$960.00
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Company Response

Thank you Giath. We know that we bring great value to our clients Giath and your words confirm this. We may not always be the least expensive but we'll always be the best value simply because of the quality of our products and the excellence of our installation teams. Call us again when you need our services!
Steve

dave from Georgina
dave from Georgina
1 review Georgina, ON
10/10

New windows and doors

The new windows and doors look and work great ! All done in one day too ! You guys were so helpful before and after the job you made us very happy. I'd recommend you to all my neighbours. Thanks a lot !

Approximate cost of services:
$6,500.00
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Company Response

Thank you Dave, it was a pleasure working with you. You are a business man and understand, as well as acknowledge, good products and good service. Service seems to be a dying "art" in the business community these days so we will always go the extra mile for our clients to prove our three word motto - Quality, Integrity, Value! Enjoy your new windows and the comfortable environment they provide for you and your family!

Danilo
Danilo
8 reviews ,
10/10

Porch enclosure, patio door, basement windows, gutter/downspout

Steve Mercer quoted competitively for this job and beat 3 other companies. Very nice guy and highly professional. Job started within the promised timeline. Steve McClure, Stan and the rest of their crew did a very thorough job to the minutest detail and I am very satisfied with their workmanship.

With the competitive price and the quality of materials and labour I got, I will not hesitate to hire them back. BTW, a written 20-year comprehensive warranty is a bonus.

Approximate cost of services:
$5,750.00
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Company Response

Hi Dani. Thank you for your kind remarks. When people hire a contractor they expect, and should receive, a professional quality job. Unfortunately, many people have had bad experiences with dubious contractors with no integrity. We set the "bar" high for ourselves and our competition and know that when we do our best - on EVERY job site - our clients will be so pleased they chose Fortress Windows & Doors. Our installation team led by my business partner Steven McCue, really are the cream of the crop and will always do the right thing and handle installations to the highest industry standards whether anybody is watching or not - and that is integrity!! Thanks again for your business Dani. Steve

June McConnachie from Toronto
June McConnachie from Toronto
2 reviews Toronto, ON
10/10

New Windows

Very good quality windows. Steve and his team did a very professional job in a timely manner and cleaned up quickly. I love my living room window. I would highly recommend them to anyone and if I need any more windows I would not hesitate to call them.

Approximate cost of services:
$2,500.00
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Company Response

Hi June. We would like to thank you and your husband very much for your business. I know you spoke with a number of companies before you chose Fortress Windows & Doors and I promised you that you would be glad you did!! Your "10" rating says it all.
Steve

Dennis Menikefs from Toronto
Dennis Menikefs from Toronto
1 review Toronto, ON
10/10

Windows & Doors

Steve and his team did a fantastic job on our living room window and front door. They are friendly and personable, and give great customer service. They always do quality work in a timely manner, and will follow up to make sure you are satisfied. We will definitely work with them again.

Approximate cost of services:
$2,000.00
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Company Response

Thank you Dennis and Helen for coming back to Fortress Windows & Doors as you continually upgrade your home. We take pride in each job we do and do it with excellence in mind. Finding a new client takes a lot of time and money so we value each one very much and do our best to make sure they're happy, satisfied and glad they chose Fortress, just like you. Thank you once again for your continued confidence in our company!

Kaye from Mississauga
Kaye from Mississauga
1 review Mississauga, ON
10/10

New windows

Needed new windows to help from losing heat. I never write reviews about things, but in this case I felt it was necessary!!!! Not only is Steve extremely professional and fair, he is also a great guy! Will recommend fortress windows and doors if anyone I know ever needs something done :)

Approximate cost of services:
$2,000.00
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Company Response

Hi Kaye, thank you for your kind words. It was a pleasure meeting with you and making your home more comfortable and energy efficient with our high quality "Quad Seal" casement windows. I look forward to seeing you again when it's time for your new front door system!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fortress Windows & Doors

Fortress Windows and Doors sell and install CSA Certified WindowsEnergyStar, High Efficiency Windows
We offer our clients Quality, Integrity and Value. We believe that service after the job is completed is just as important as getting paid on the original installation.
I have had the same cell phone number since 1985 so anybody who has conducted business with us knows our number and we ALWAYS respond to our clients.

We run TO the problem, not away FROM the problem! (if there is one)

We make sure EVERY client is satisfied and that our written contract is fulfilled to the "T". We will never "upcharge" our clients and our word is our bond! (remember those days?)
When we're done your project, we want to see the smile of our clients knowing that they chose the right company to do their renovation!
34 years installing windows and doors. Home inspector and have many real estate agents as clients who also refer business to Fortress Windows & Doors.

Our Warranty is the absolute BEST in the industry!

CATEGORIES
Siding and Windows & Doors Installation & Service
PRODUCTS
Windows, Doors,Sliding Patio Doors, Siding, Garage doors, Eavestrough, fascia, soffit. California Shutters Storm Doors Egress windows for escape from basements in case of emergency
SERVICES
Brick to brick, stud to stud and retrofit window installations - beautiful workmanship. Doors. Concrete and brick cutouts to enlarge or make new openings as well as digging and installing window wells. On site continuous, high strength eavestroughing. Foam insulation and siding for beauty and energy efficiency.
BRANDS
CSA Certified WIndows, EnergyStar High Efficiency
STYLES
All styles of vinyl windows, Sliding Patio Doors and extensive selection of Steel Insulated and Fibreglass doors.
SPECIALITIES
Our specialty is making our clients glad they choose Fortress Windows & Doors to do their project - no matter how big or small.
WEBSITE
http://www.fortresswindowsinc.com
YEAR ESTABLISHED
34
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash
LICENSES
Business License
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
True Lifetime Warranty on windows and workmanship for as long as you own and live at your address.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.