For some reason one of the patio doors shifted slightly with a gap between the frame and the door. When I contacted them, they came out RIGHT AWAY to fix it. Responding to their work done nearly 2 years ago so promptly and kindly, I can't thank you enough. Thank you, Steve.
- Company Response
Hello Hess and thank you for your acknowledgement. Our motto is Quality Integrity Value, when these three ingredients are intertwined in the business process we know for certain that our clients will be glad they chose Fortress Windows and Doors. Service is one area where many companies fail and is one of the biggest complaints I hear from people's past experiences with contractors. We will never be one of "those" companies because we treat our clients the same way we would like to be treated. When many companies run FROM the problems, we run TO the problem to make sure it's resolved in a timely manner. All the best, Steve and the Fortress Team.