Infinity Duct Cleaning

This company performed duct cleaning services on our home sometime between 18-24 months ago. The job they did was fine, even though they up-sold me on site when certain details 'became evident' about the size of our home, number of ducts & difficulty of the job. My complaint about them centres around the fact that, since about 9 months ago, various sales people, including the 'marketing supervisor' Daniel, have called to harass us about getting our ducts cleaned again. We have repeatedly said no, asked them to stop calling us and to please remove is from their contact (or call) list, to no avail. i have begun proceedings to file an official complaint and will continue to do so as long as they feel it necessary to continue this baseless harassment. Needless to say, I highly recommend that you NOT do any business with these people unless you are willing to put up with the constant harassment...buyer beware!

We needed our air ducts cleaned and Infinity Duct Cleaning happened to call so we decided to go with them. They arrived on time and did the work in a professional manner. I appreciated that Serge in particular took the time to explain and show me how everything worked. They ended up charging us the promised price and we were satisfied with their service so we will likely use their services again in the future.

Be warned! I got a call from this company offering a special deal in my area. I know that's a red flag but thought I'd hear him out. The offer... Thorough duct cleaning, including all vents for $110.00 plus tax. What could I lose, so I made the appointment.
They came and seemed decent enough guys until the assistant started hauling filthy hoses through the side entrance with total disregard for walls, paint, etc. Then this same guy dragged another dirty, grimy house through my home and up the stairs. Once in the formal living room and dining room, he knocked over lamps, bumped furniture, and almost broke a very expensive display of antique china. I lost it and had a very animated discussion with the lead member of the 2-man team who assured me he was sorry and that better care would ensue.
Then comes the bill. As advertised, $110 for the cleaning, $12 for each of the 14 vents ($168) and "serious recommendations" for a $190 filter, a new digital thermostat $175, antibacterial spray at $85, built in humidifier for $485 and finally a $550 UV bacteria eliminator bulb!?!?.
He stated that the flat rate of $110 wouldn't cover the 14 vents as he was unaware of any "package deal" being offered.
Needless to say, I only paid $110... Inclusive!
By the way, the cheque was to be made out to "Home Pro", whoever they are. Regardless of who they are, their name is inappropriate.
Do not use either of these company's services if they call out of the blue or you'll be blue in the face.

Was quoted one cost then charged more than quote and for items they didn't originally quote. And funny how they don't call me back on my request for a refund. I would write a good review on their work if they would call me to resolve the pricing discrepancy.