The AC finally when after 16 years on the hottest day of summer, Jack over the phone was able to quote a price and took the initiative to call the supplier to ensure there was stock available for the unit. In the end I replaced both the furnace and AC together, Jack was honest about what was needed, did not try and up sell, transparent and competitive on pricing. He took the time to explain the pros and cons of various products and answered my questions throughout non business hours. He was very responsive. The team was equally excellent, 7 hours in and out, polite and professional, left the place clean and tidy and provided instructions on use and maintenance. I did lots of homework ahead of time and still learned a lot dealing with Jack.