24/7 Appliances Service / Sameday Appliance Service.Ca

hey there at least tell the whole story on your situation , when my tech arrived to your place and checked your washer machine he diagnose that the lock need to be change and gave you the price for the lock and install for 300$ after more research that was on you washer it become that there is possible that the lock will be replace and the washer still not going to work and in that case your motor control board will need to be replace as well , so the customer have 3 option 75$ for service call , 300$ for new lock and last option 500$ if the motor control board need to be replace , the 150$ been told if we put new lock and it will not work so she will have to pay for the cost of the lock and for sure not used part we give warranty on part and used only original part.
and by the way the machine is about 12 years old and the lady said its better to buy new one and not even wiling to pay the service call .
ben the owner and manger of 24/7 appliance service .

Stephan thank you for the feedback, we appreciate the business of great clients like you and hope you will keep us in mind should you require our services again. Best regards to you and your family!

As the owner of 24/7 Appliance repair I would like to personally respond to this review. We received a call from the homeowner at approximately 11:00pm Friday night telling our dispatch he had an emergency, when asked what the emergency was the homeowner said we had fixed his broken dryer belt 2 months earlier and he believed it was the same issue yet again. The homeowner insisted we come to his home immediately (11:00PM Friday) to do the repair. While we do provide a 24/7 service we do so only for emergencies, in this case it was not deemed an emergency. Come Monday morning I contacted Bradley (the homeowner) and told him I would come by personally to evaluate the situation, he then quickly started telling me this was our fault and that he doesn’t expect to have to pay for any further services we provide to fix it. It’s important to also note that upon repairing the belt the first time around the technician informed Bradley that this is a common problem with the Samsung product and the chances of it happening again are high. Now two and half months later, as we had informed him it happened again. Unwilling to accept that the problem is with the product (Samsung) not the repair Bradley has decided to place the blame on my organization and holding us personally responsible. 24/7 Appliance repair offers in my opinion some of the best service technicians in the GTA, proof of this is not only found in our many years of operations but also in the impeccable feedback found from other customers on Homestars. I encourage you to do your research as a consumer and base your opinion not on a single review but on the general consensus. Thank you too all of our customers who continue to support us year by year. Owner and operator Ben