I called this company to have my LG dryer fixed (wasn't heating up). They sent someone to fix it and told me it was a venting issue. Charged me 360$ and replaced the thermal fuse (10$ dollar part as I have further found out). The dryer worked for 2 loads and then blew again. The company was very hard to reach but after tracking them down, a week later they came to look at my dryer AGAIN. They told me my dryer needed to be vented correctly and swore it was the venting that caused it to break again. They however repaired the same part (thermal fuse) and charged me 200 dollars which Inpaid to him in cash so that I could avoid the tax. I have now paid 560$ total. I looked the repair guy in the eyes and said "if we fix the venting issue the way you recommended and the dryer breaks again, will you honor your word and come back to fix this dryer free of charge" he says 100% it's the venting and of course if it doesn't work he will come back no questions asked. I do 2 more loads of laundry after we pay for and HvAC guy to revent and the dryer breaks for a third time. I call the company and the repair man directly and no one answers the phone. 1 month later and I am still trying to get my money back as I have no working dryer! We are going to take legal action as I cannot stand them getting away with this. I would never recommend this awful company to anyone EVER. This has been a nightmare!
- Approximate cost of services:
- $560.00