Glad I bought so I dont have to deal with Sandpiper
I took over a Sandpiper rental hot water heater when taking possession of a new home, at which time I decided to purchase a new hot water heater from Sandpiper.
Sandpiper installed the new hot water heater, at which time I asked them to cancel our account and rental - because obviously, there is no rental unit left in the home.
3 months go by, and I am still trying to get them to cancel the account, meanwhile incurring charges each month they dont cancel.
It stands to reason, if a customer purchases a new unit, that the old unit should be taken off of the account, no?
Horrible service so far, with each call ending with a promise to cancel. The issue is unresolved at this time.
The best decision I made was purchasing the unit outright: I didnt think I would have to deal with Sandpiper each month otherwise! Turns out...I need to call each month to have them cancel the rental that no longer exists.
- Approximate cost of services:
- $1,300.00
- Company Response
Hi Eric, sorry to hear about your experience. We have expired your rental account and waived off any charges incurred.