Dont even think about going with this company. Terrible customer service, super expensive and many more. Unfortunately the previous owner of my house has a long term contract with these guys. Compared to other providers, these guys are super expensive and they didnt show up in an emergency situation right away. They showed up after three days. Also the water keeps turning cold and fluctuating in temperature. A lot of water is wasted to get to the right temperature. Its torture to have a 10 min shower. Long story short dont hesitate to look elsewhere.
I get a notice from Sandpiper that they will be my new billing provider for the hot water tank instead of Oakville which I had no issues with btw.
This is a transition period between companies and I get a bill right on the heels of my Oakville one. No worries I'll pay the bill shortly. Not 4 days later I have 5 text msgs in all caps and one was a letter stating Pay the bill to avoid collections....sigh.
The bill is paid folks so please stop sending me text messages.
This is not the way to introduce yourself to new customers. I enjoy great customer service which seems to be a thing of the past.
I'm now very interested in finding another company if possible and having them take this thing away. I really dislike companies that work like this.
Inherited a rental water heater from the previous owner of my house. I have had no issues with the equipment but this has to be one of the worst companies to deal with in terms of customer service.
I have had nothing but headaches any time a billing issue has come up. Most recently I called them when I noticed they hadn't billed my credit card in a while. I had been paying the bill via online banking without receiving a bill for a while. The amount of calls I have made and received to try and get my credit card number updated is far too many. I have called personally half a dozen times and my wife keeps getting collection calls over a $16 balance.
I can't wait to have their equipment out of my house and be done with them forever. If they're smart they break or contract and take their equipment back or I will just keep posting reviews like this one until the end of the rental term.
Stay away like from a plague!
Got rented water heater with the home, they sent huge bill for buyout, but never provided a copy of contract on multiple requests.
Call daily a few times for money, but refuse to provide a contract. Every time some new person calls with zero accountability, each tells they are account managers.
Worst service ever.
Please never put yourself into a torture of giving them business, society will appreciate disappearance of such evil business!
Hi Tatiana, we are very sorry to hear about your problem. Please email us at email@example.com with your address and full name associated with the account. We will have a customer care manager assist you.
I called and spoke with Nicole. She was helpful and lovely to speak with. My questions were answered quickly and efficiently. Thanks for a lovely introduction to tankless water heaters.
Hi Linda, thank you so much for your feedback. We really appreciate you taking the time out to write this. We will pass this on to Nicole.
Settling an Estate, I dealt with Shaaz. He was extremely helpful in navigating the process and ensured I had everything I needed to complete what was required. Much appreciated Shaaz, thank you.
Thank you Rick! We appreciate your feedback. We will definitely pass this on to Shaaz.
I am renting a hot water heater from this company. I had no choice as the builder set it up before I moved in. This morning my downstairs neighbour contacted me to advise that water was leaking from my apartment to hers causing significant damage. I contacted them at 10am and I was told that I was a priority as water was still leaking. They let me know a technician would contact me shortly to make arrangements. I contacted back at 12, 2, 3 and 5. Each time getting more frustrated. I was finally told that the technician would be here between 8 and 10. I called at 9:45 and was assured he would be here but was maybe stuck in traffic. It is now 10:20 pm and I have wasted an entire day, took a vacation day from work, missed an overnight getaway, and still no technician. When I asked to speak to a manager I was told no, that they understand and they are sorry for the inconvenience. The water continues to leak and do further damage to my neighbour. We are both furious!
Dear customer, thank you for getting in touch with us. We are so sorry about your experience and we take your feedback very seriously. We want to work with you to make this situation better, can you please email us at firstname.lastname@example.org with the full name and address associated, your phone number and the best time we can reach you to see how we can rectify this situation.
My brother is developmentally delayed and my mother is illiterate. I have recently taken on power of attorney. They sold them a water softener for a total contract valued at over 10,000.00.
Noware on the contract does it show what you are paying for the total contract. Invery small print they show 180 months.
There is no question when meeting my brother that he is an easy target.
When I asked him if he realized that he was going to be paying for 15 years and what he was paying in total his jaw dropped. The company's response was we have a recording of him confirming that he purchased it..
How utterly deplorable.
Hi Theresa, we are sorry to hear about your experience. Please email us at email@example.com with the address and name associated with the account. We will have one of our Customer Care Managers take a look at it.
If I could give Sandpiper no stars I would. I have experienced TERRIBLE service (if you can even call it service) from this company. We moved into our rental unit in December and in January we noticed the hot water was running out quite fast. It was around this time that Sandpiper called US and advised our tank was old and that it needed to be replaced. We were compliant and had technicians come to the property on multiple occasions to confirm that the tank needed to be replaced. When our landlord reached out to Sandpiper telling them we did not want the newest/most expensive tank that was when Sandpiper stopped engaging. When they realized they did not have the sale from a brand new tank they stopped responding to us. Over 12 phone calls later I finally had our property owners contact them to help get this resolved. By the end of May we had almost no hot water left and were taking mostly cold showers and I was doing my dishes with cold water. After multiple attempts to escalate the issue and multiple times speaking with the manager our property owners finally had enough and bought the tank outright so we could get our service from a company that actually CARED about its customers.
By the end of July both myself and our property managers confirmed with Sandpiper that we were finished with their services and that should have been the end of it. Now we are coming close to the start of September and we are still being charged by this horrid company. Denying that the tank was purchased outright and holding us to continue making payments. Its very poor when they try to hold us accountable for payments meanwhile Sandpiper denied our service for almost 9 months.
I know myself and others have shared similar issues with this company and it is time they are held responsible for their lack of customer service and customer care.
Hi Sydney, thank you for getting in touch with us. We are so sorry about your experience and we take your feedback very seriously. We want to work with you to make this situation better, can you please email us at firstname.lastname@example.org with the full name and address associated, your phone number and the best time we can reach you to see how we can rectify this situation.