I purchased a house from the original buyer. Sandpiper sent me a "Letter of Assumption" that said, in part, "Sandpiper Energy Solutions" is pleased to extend to you its rental program on all the Equipment, subject to the Rental Agreement....".
I have called Sandpiper many times only to be told that they do not have a copy of the rental agreement. Neither the former owners nor the builder have a copy. I was reluctant to sign the Letter of Assumption on that basis. I submitted a letter offering different ways to resolve the problem. The letter was ignored and I was threatened with legal action if I did not sign the letter.
Several calls produced no satisfactory result.
I contacted the lawyer who represented us in the purchase who confirmed that my expectation was justifiable. The problem is that I do not wish to end up with a messy conflict over the matter. It's not worth it.
I have no complaint about the water heater and I have no experience with any service requests.
Ultimately, I signed the letter and paid the bill in full. I asked the accounts receivable person to pass on my comments to management as the entire situation does not make any sense. After reading other comments on this page I'm going to hold my breath the the heater continues to work over the next nine years that I am now responsible for.
- Approximate cost of services:
- $4,000.00