Caesarstone Canada

DO NOT BUY CAESARSTONE! We had our kitchen remodelled in 2021 and had chosen Caeserstone Fresh Concrete for a large island and main countertop. It looked beautiful for the first two weeks and then the problems started. Despite following religiously all of the care and cleaning instructions (I even switched to the specified brand of dishsoap), the countertop became stained from every little drop of cooking oil, water, and even the cleaning products themselves. The company claims that their product is non-porous...absolutely not. There is no way to remove the oil stains and streaks and yet they continue to sell this product for kitchens! After months of trying to get the supplier and maufacturer to address this through warranty, they just stopped returning calls or emails. Unbelievably terrible customer service and product.

The warrantee means nothing. Check Google reviews one star to see why.
You can expect this companys counter tops to chip. Its expected wear and tear according to Caesarstone Canada and a reason for warranted refusal. Well I didnt pay thousand of dollars to have chips in my countertop! If I had known that Chips are an expected marketing feature, I would have gone with a different company.
Countertops installed March 2021, 2 chips repaired, one is really noticeable, several small chips around under mount sink counter.
My daughter has Silestone countertop since 2017, not one chip!

My counters chipped within a year and Caesarstone said the damage was "acceptablle wear and tear" because I did not have a curved edge which is reccommended on PAGE 40 of Installation instructions. Warrany was void. Their representative was unhelpful, rude, and accused my husband and I (both pensioners) of abusing our counters. I had granite for 20 years no problem. They advertise to be as strong as granite -NOT TRUE!
Would never use again

I have Caesarstone counters in other properties and have been happy with them. Unfortunately, my most recent experience has been a nightmare. I had Caesarstone counters installed in a new kitchen and chose Rugged Concrete (4033), which is a new product from Caesarstone. Although the product looks very cool as it mimics concrete, it does not function practically as a kitchen counter. Every little grease mark, including fingerprints or anywhere you place a dish is extremely visible and very difficult to clean. If you place a wine glass, you need to scrub the counter with Vim to remove the ring. When I complained to Caesarstone, they sent a technician who advised that it was necessary to frequently clean the counters with Vim and a specific acetone (nail polish remover) from Shoppers Drug Mart. I am very unhappy with the counters and will not be keeping them. My fabricator offered to take care of the labour to replace them and when I asked Caesarstone to help by giving me the new material for cost, they said the best they could do was 10% off because the counter was not "deemed defective". They're customer service was also horrible to deal with (Diana and Ruta) and continually blamed me for not expecting the product would be like this. I did not ask Caesarstone to lose one penny to fix the situation, but they insisted on making a profit a second time on the same project.