i still have receipt so have exact info. it happened on oct 12 2010. our furnace room has water softener pipe that was leaking so it was pitentially hazardous. had a $25 coupon for sprinter so decided to call them. they were very prompt and quick to get to work.. had to cut the pipe as we were no longer using the water softener and they tgan cautirizec ( spelling wrong) the pipe and meld it, stopping the leak. it didnt take as long as i expected.. a little over an hour. I thought they were knowledgeable and well equipped.. would definitely recommend.