Certa Pro Painters Of Ottawa

Paint & Wallpaper Contractors
Ottawa ON K1Z 7K8
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Certa Pro Painters Of Ottawa
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94%

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Reviews for Certa Pro Painters Of Ottawa

Average customer rating:
9.6 10 (135 reviews)

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sstanzell
sstanzell
2 reviews Ottawa, ON
10/10

Main floor, stairwell, crown moulding and baseboard painting

Used Certapro to paint my main floor, kitchen and upstairs stairwell. The consultation with Dip was informative, professional and courteous.
Our painter Brad did an absolutely awesome job. He was efficient and extremely meticulous and kept the work very clean. He completed the entire job from ceilings, crown moulding, walls right down to the baseboards in only three days.
It was an absolute pleasure to have them work in my house. I would highly recommend Certapro to anyone needing painting done.
Thank you Dip and Certapro

Approximate cost of services:
$350,000.00
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Company Response

Thank you for your kind words. As much as you liked working with us, our staff also enjoyed working with you. We look forward to working with you in future.

Private User
Private User
Private User reviews Ottawa, ON
10/10

interior house painting

The staff is friendly and the result was satisfying, also the price was within the budget.

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for choosing Certapro. We appreciate your kind words. Please feel free to reach out for your future painting needs.

Dana from Ottawa
Dana from Ottawa
3 reviews Ottawa, ON
10/10

Indoor painting

The painting job was well done, at a very reasonable cost, and the painters took safety measures during the pandemic to stay safe and protect us as well. I would definitely hire them again!

Approximate cost of services:
$1,600.00
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Company Response

Thank you Dana for letting us do the painting for you. We always put safety first. It was a pleasure painting for you. We would be thrilled to paint again for you.

We are also never too busy for your referrals :)

Regards,
CertaPro Painters Ottawa

Michel in Toronto
Michel in Toronto
1 review Toronto, ON
10/10

House refresh

Man were we lucky! found Certa Pro in the list or CAA partners and never regretted our decision. David is a very thorough and helpful; he provided us we a very detailed description of the work to be done and cost (very reasonable compared to another estimate).
Brad and Johnny did a fabulous job repainting the whole house, even re-staining 4 bi-fold wardrobe doors. Cleaned-up after work and left us very happy costumers.
We DO recommend CertaPro painters!!!!

Approximate cost of services:
$4,600.00
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Company Response

Thank you Michel for trusting us to make your house beautiful. It was a pleasure painting for you. We would be thrilled to paint again for you.

We are also never too busy for your referrals :)

Regards,
CertaPro Painters Ottawa

Sylvain Whissell
Sylvain Whissell
6 reviews Ottawa, ON
10/10

Complete Condo Repaint

From the original quote (done by David) to the actual paint job (done by Simon) the service was excellent and I couldn't be happier. My condo is just over 600 sqft and there are a lot of nooks and crannies because of the bulkheads and air ducts. There are also 5 hanging/sliding doors that are each 4 ft x 9 ft that I had painted. The paint job took 3 days for 1 person. I had two red accent walls that I wanted painted with a Charcoal Grey that matched the custom kitchen island I had put in last year and Simon took care of making sure the paint matched perfectly. I also had the sliding doors painted Charcoal Grey and all of it looks fantastic. Simon's work is second to none. I couldn't paint the side of a barn without messing it up and it was awesome to watch Simon work and be able to freehand around almost everything without getting paint on anything else. Just amazing.!

Approximate cost of services:
$2,000.00
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Company Response

Thank you Sylvain for giving us the opportunity to repaint your condo. It was a pleasure painting for you. We would be thrilled to paint again for you.

We are also never too busy for your referrals :)

Regards,
CertaPro Painters Ottawa

Mullen-Gagnon
Mullen-Gagnon
0 reviews Ottawa, ON
10/10

Ceiling Stipple Removal - Promise Kept!

CertaPro Ottawa provided me with dedicated, reliable service for this extensive job in the two weeks prior to Christmas. The team (Julio and Rolando) were very polite, respectful, and paid attention to detail. The same crew completed my job, end to end before Christmas as promised, and I felt comfortable with them being in my home even during the pandemic. I highly recommend CertaPro Ottawa as a result.

Approximate cost of services:
$8,000.00
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Company Response

Thank you Mullen for choosing us to make your ceiling beautiful. We always put safety first. It was a pleasure painting for you. We would be thrilled to take on a project again for you.

We are also never too busy for your referrals :)

Regards,
CertaPro Painters Ottawa

Sarah in Ottawa
Sarah in Ottawa
3 reviews Ottawa, ON
10/10

Complete Interior Repaint

Certapro is AWESOME. Their customer service is spectacular and their commitment to customer satisfaction is amazing. I had picked out a Benjamin Moore colour for the complete first floor of my home and, unfortunately, the company they bought their paint from matched it incorrectly, and this wasn’t obvious until the whole floor was complete. Certapro stood by their service and did a COMPLETE repaint!! They also sent one of their top painters (Emil) to make sure the job was done to a very high quality. I was so appreciative of their above-and-beyond fix I hired them again 6 months later to paint my exterior.

One recommendation if you are particular (which I am): ask to have one of their full-Time painters do you work and not a subcontractor. Their permanent staff are AMAZING.

Approximate cost of services:
$4,000.00
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Company Response

Hi Sarah,

Thank you for your kind words. It was a pleasure painting for you. We would be thrilled to paint again for you.

We are also never too busy for your referrals :)

Regards,
CertaPro Painters Ottawa

Nora B. from Ottawa
Nora B. from Ottawa
3 reviews Ottawa, ON
0/10

Disaster

The worst paint job ever encountered. From the first contact of the sales person (who was later fired) to the incredibly shoddy workmanship of the painters, this project was doomed for failure. There seems to be a revolving door on the staff here, as there was not a single person to contact that could be relied on. There were no "expert professionals" (as stated in their advertising material) who ever visited this site. Zero continuity in staff, zero communication, and painters who had never held a roller before. The over-application of semi-transparent stain resulted in high gloss and sticky surfaces even after three weeks. We called an end to the project before completion. We saw that the door handles, hinges and address numbers had been painted over, and sloppy splashes on eavestroughes and soffits so we decided to not allow any more damage to our home. The final straw was when the manager arrived with the wrong stain to finish the job . Incredible! Talking with the office didn't give any satisfaction. The new franchise owner offered to make reparations by removing the stain, but with all the dismal failures to date we decided to cut our losses and stop the project. We did not feel confident that the removal process would be conducted in a proper manner, especially when the franchise owner suggested they cut corners and proceed in a manner totally contradictory to the procedure indicated by the Sherwin Williams protocol. What professional does this? Five years ago we had used Certapro, but that was when they were under a different franchise owner. This owner seems to prefer to operate his painting business from behind a desk rather than going to visit his customers and assess the situation in person. I will NEVER use this company again.

Approximate cost of services:
$5,500.00
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Company Response

Hi Nora,

We are sorry for your experience with us. We take feedback in stride and appreciate your time in leaving a detailed feedback. In line with one of our core values of 'Continuous Improvement', we have incorporated your feedback and there is now a dedicated Operations Manager who manages all site-supers as part of his full time duties.

We strive to be the best 100% of the time, but these rare mistakes are an immense learning opportunities for us.

We hope to earn your trust in the future.

Regards,
CertaPro Painters Ottawa

Private User
Private User
Private User reviews Ottawa, ON
10/10

Living room

Loved the Workmanship. Crew was great and they cleaned everything up. Best thing I did was hiring Certapro to do this work. I am planning my next project for them to do. Highly recommended them to my friends.

Approximate cost of services:
$900.00
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Company Response

Hi,

Thank you for choosing us. It was a pleasure painting for you. We would be thrilled to paint again for you.

We are also never too busy for your referrals :)

Regards,
CertaPro Painters Ottawa

Jon Mark in Ottawa
Jon Mark in Ottawa
1 review Ottawa, ON
10/10

Customer Service is their modus operendi

I seek out and stick with companies who pride themselves in customer service. They answered the phone, they returned calls and emails, they sent the estimator and the painter when they said they were going to. They were friendly, quick, and communicative. They also did a very good job. In a world when its hard to get a tradesmen to return a simple phone call, this group goes over and above that expectation. I had a complete understanding of what I was spending and what I was getting. And we got it. I fully recommend Certa Pro

Approximate cost of services:
$1,200.00
1 of 1 people found this review helpful.
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Company Response

Hi Jon!

We are so happy to hear that your project went so well, from start to finish! We look forward to doing work with you in the future!

The CertaPro Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Certa Pro Painters Of Ottawa

At CertaPro Painters® we transform homes and businesses by providing expert services with a proven process, giving you more time to enjoy moments that matter in the spaces you love. Our friendly professional painters take pride in making customer service their #1 priority. Schedule your FREE estimate today! CAA Members receive ...
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