RSB sp

We had a big water disaster in our condo in Old Montreal and the insurance company has sent RSB to handle the cleaning and drying. They were fast and very professional. Since we were thinking of renovating our kitchen anyways, we've decided to take this opportunity to renovate it to our taste. We are busy people and we didn't want to deal with all of the different contractors, so RSB offered us to take charge of the project from A to Z and their price was very competitive, so we accepted to work with them. We were not disappointed... They gave us an amazing service! Frederic, the young man who handled our project, was very professional and competent. He was really attentive to our requests and needs, and each of the contractor who worked on our condo was very competent in their field too. Plus, their network is huge... on top of their contractors in renovation, they can also give you access to an architect and/or interior designer to help you plan your renovation. We did use those extra services because we wanted to completely change the layout. Not only our kitchen and floors are absolutely stunning and very trendy, but we didn't end up with a head ache like we did in the past with other renovation projects. Overall, our experience was great and we are very happy with the result, so I would definitely recommend RSB Specialistes!

I received a detailed outline of the job that was going to be done and was told that this was open to modifications along the way. They had no problems charging extra for things that were not mentioned on the contract but at the end of the job when I pointed out certain things that had clearly not been done in my bathroom (ex. adding a new wall and installing bathroom accessories) I had to fight to not have to pay for it. Frederic, the one in charge of planning projects, told me that the outline that was made was approximate and it was not in fact the real representation of costs and tried to make me pay for this work that I never even asked for, and that had not even been done in my bathroom.

The workers that Frederic hired were very friendly on the job and explained a whole lot to me, however I had clearly asked for certain things to be positioned a certain way and this was ignored. When I told Frederic that my bath tub was not in the right place, he told me that nothing was written down about where I wanted it to be and that neither him or the plumber remember me telling them I wanted it to be up against the wall. I spent 2 weeks supervising their work myself and Frederic was not on site to supervise the work himself as stated on his website standards ( http://www.rsbspecialistes.com/ ). Frederic also told me that normally there is a detailed architectural plan that is drawn which states the exact positioning of all objects and he told me that in order to keep the cost lower he did not offer to have this plan done for my project. Now I am stuck with a shower curtain which will be in my face every time I use the toilet. Overall my experience with RSB was stressful and I feel like one of the workers Frederic hired, although very friendly, was not competent to do the job correctly because he forgets a lot of things you tell him and doesn`t bother to consult you before making a decision about where to install all things.

On a positive note, the second worker who was in charge of woodworking did a great job and was very attentive to all my demands.