The price was based on a really old Groupon. They were nice enough to extend the full value of the coupon (not just give me credit for what I paid). That's super nice, actually. I was serviced by Mark and Kevin. They actually arrived early and called to see if I was ready, but I wasn't back yet, so they just waited. That's a lot better than places where people are supposed to call you and give you notice but then just show up. Mark was wonderful in asking if I had any questions, and answering them if I did. He took some before and after pictures, and things looked a lot better (I had renovation dust). They were done within the estimated time, and were very clean, courteous and professional. The only minor negative was that they were supposed to send me the before/after pics, but it took them 2 weeks to get around to that. But the work itself was great and I'd use them again.
- Company Response
Hi Scott - Thanks for the positive feedback. We appreciate the effort to share your positive sentiments of our service with others on Homestars. We do our best to work in our customers best interest and our goal has always been to help with our expertise. Glad we were able to make concessions with our price in your favour. We apologize for the delay with sending your photos; but glad they eventually got to you! Our priority is providing our service in your home and we always review the efforts of our work by sharing our photos onsite - sending photos afterwards is a challenge because of the next task. Going forward, we'll encourage homeowners the option of downloading the photos before we leave so it's immediately available for reference should customers wish to have copies. Should you require any additional support, please don't hesitate to reconnect. We'll always be here for you. Sincerely, Dave's Duct Cleaning (www.davesducts.com)