Gave 2 stars for Fence and Shed, which are lovely. But they were late in starting our project, very late, without letting us know. We had to virtually hound them on when they would be coming and every time it was "next week for sure!!" we would have to call again..."next week" came about 2 months later.
Anthony and Mark took much longer to complete the project than originally promised as well. But we were just happy that they were actually on site doing the job. finally.
They finished the job, which looked great and left with the promise that part of their service is coming back the next summer to re-sand in between the patio stones. That was 2 years ago. They have never come back.
We called them last year to ask them to come back and also to point out that the patio stones were cracking and little pot holes were forming. We got a hold of the manufacturer who came out to look at the product and told us that they would supply all new material and pay for Flawless designs to come back and fix it. Flawless designs never followed through on their promise to complete the re-sand or to come back to fix the stones. We gave up trying to reach them. The manufacturer has told us they repeatedly tried to get ahold of Flawless to fix this and they never got back to them. We have since got someone much more qualified to help us.
This summer ( only "enjoyed" our patio for 2 summers now) all the lighting in the stone work has stopped working. We had an electrician come out and he could not believe the patchwork job they did with the sensors and wiring. Covered in black duct tape, and a mess! now all the fancy little lights we have in the stonework are useless. We would need to pull up all the stonework to fix the electrical underneath.
it's so heartbreaking to spend all this money on people you trust and who are really great at promising you great customer service, only to have them avoid you. We are not difficult customers, only want what we paid for and were Promised. We have eventually stopped calling or emailing them to get ahold of them. It is obvious they can't handle the workload. But are too afraid to admit it to us, they choose to avoid instead.
The fence is great, which is probably what they started out doing. But I would not hire them for anything but that, especially if you have a timeline in mind.
- Approximate cost of services:
- $15,000.00
- Company Response
Kelly this entire situation is unfortunate. I have a number of emails that support the fact that this is a manufacturers defect. The manufacturer has been negligent in contacting Flawless Designs to rectify the problem therein postponing the entire situation (inclusive of re-sanding, which would be done after the repair of the defective product)
Flawless Designs was never contacted about any other issues including the lighting.