New American Standard AC Installation
I found Four Season Comfort on Red Flag Deals forum where many people have praised for his great product/service/price throughout 2014/2015/2016. I contacted Craig at the end of May 2016 for initial consultation.
Initial visit...
Despite it was a busy hot summer, Craig managed to squeeze me in for an appointment. He showed up on time. Unlike some companies who tried to sell me the most expensive package, Craig was very honest and explained all options clearly. A quote was sent within 24 hours after the visit with a full breakdown so I was very clear what was included.
Installation...
Craig understood my situation. I just moved into a new home with no AC.
It will be a hot summer and my baby will be arriving in a month or so.
He was able to squeeze me into his tight schedule.
Installation was 2 weeks after I gave Craig a deposit.
His 2-man crew showed up on time and were very courteous.
My house was freshly renovated with marble and hardwood flooring. His crew laid down floor sheets to protect the flooring.
They cleaned up nicely after the job.
Communication...
Craig was able to answer and address my questions very quickly.
After installation, he called to make sure everything is okay.
There were a few things that were slightly damaged (very minor) during shipment.
Craig ordered the new panel covers and installed them in September.
There was some delay with the energy rebate (not Craig’s fault) but he went beyond his line of duty to ensure I get my $400 rebate.
He also repainted part of my AC frame which might have got scratched during shipment or installation.
Future job...
I will use them again without hesitation and recommend Craig to my friends and family.
Summary:
- Craig is very honest throughout the entire process from the initial visit to the very end
- from dealing/consulting with many (+100) contractors throughout my major renovation, I must say Craig is in the top 3.
- Craig and his men are dependable
- excellent communication with Craig
- his men did a very good job on a professional and personal level
- 10/10 doesn't even describe how good they are
- Approximate cost of services:
- $3,000.00