Terrible Instalation Quality - hack job
We had Ecotech replace a circular window in our house and were surprised to find that the trim does not match the window size or shape!
Per the picture below, the trim is mis-cut. jagged and not aligned to the window frame. The frame is 1/4" to 3/4" larger than the window all the way around. It looks just terrible.
We also paid for colored exterior and they trimmed it IN A DIFFERENT COLOR!
We've called the company dozens of times and they are very nice on the phone. We're told they are looking into our issue, but they never call back. We can only leave messages. We've been put off for months.
It feels like this company ran once they were paid and have no intention of making this right.
- Approximate cost of services:
- $5,000.00
- Company Response
Thank you for your honest feedback, it is important to us as we strive to improve our customer service experiences. Please contact us again and use extension 207 to reach our service manager directly and we will ensure a timely resolution.
Ecotech Customer Service Team