This company replaced all our windows and doors this summer. The sales person was good and knowledgeable. The installers were good as well. However, customer service is nearly nonexistent. One of the screens for our windows came from the factory bent. It was noticed and brought to the installers then, the other installers who came fix another problem from the first installation, then emailed to the customer service department a number of times. The old saying is true with this company, ‘never give them all the money before they are done the work’. I did unfortunately and haven’t seen them since. Don’t give them your money.
- Approximate cost of services:
- $30,000.00
- Company Response
Hello Michael,
We're sorry to hear about your experience, this is not how we strive to conduct business. Keeping our customers happy is our number one priority. Delays with the current virus have caused a lot of delays with our service and production times. Unfortunately it has been a lot of uncontrollable events. Please give us a call at 1-888-880-6827 or we can reach out to you if you prefer at a time convenient for you or please email at service@ecotechwindows.ca.
Ecotech Windows & Doors