I Bought a master spa from a hot tub expo put on by premium wholesale in August. My wife and I did not talk the salesmen down on cent. I asked if there is any extra cost like the gfi $200 he said we include that with all our tubs.then said "the way it works here is as long as you have an electrician there we will set it up and not until you are 100 percent happy then you make the final payment. I said if I can put my final payment on my visa you have a deel. I put$4800 down on my visa. then the nightmare starts what was suppose to be three weeks turns into forever its January 18 I still don't have a tub. The day they were suppose to deliver it they didn't. I paid for an electrician they could have at least called to explain why. Christian refuses to honor the deal that we agreed on and refuses to refund my deposit.
- Approximate cost of services:
- $13,000.00
- Company Response
Hi David, we truly want to deliver and setup your hot tub. As agreed in our terms, we require payment in full before the delivery can be completed. It is unfortunate but we have had bad debts in the past and that is why we have to go with industry standards of payment. As we've discussed this is the only thing preventing delivery. We look forward to delivering your beautiful new tub to your home once we have cleared up the payment issue.
Regards,
Christian