Home & Leisure Premium Wholesale

Swimming Pools, Spas & Hot Tubs
17 Manitou Drive Kitchener ON N2C 2J6
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Swimming Pools, Spas & Hot Tubs
Home & Leisure Premium Wholesale
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93%

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Reviews by rating (past 12 months)
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Best of 2019 winner 4 timesBest of 2019winner 4 times

Reviews for Home & Leisure Premium Wholesale

Average customer rating:
9.3 10 (89 reviews)

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jeff in Toronto
jeff in Toronto
2 reviews Kitchener, ON
10/10

After purchase service

We purchased our Twilight series hot tub from Premium Warehouse in December 2015 and recently it started losing water at a rapid pace. I have tried calling the service and they keep telling me to go troubleshoot it myself as well as stating the weather is too bad to come out and try again next week. I spent $10,000 on a hot tub 3 years ago. I feel totally left to fend for myself. Be very careful of what you buy because after purchase service is terrible
UPDATE---
I received a call from the owner; Christian. He is going to issue a cheque for my non warranty repair as a customer satisfaction issue and absorbing that on their end.

Also, in the spring they said they will setup a time to come by and respray the insulation (no charge) and if we need any supplies, the order will receive a 20% discount.

Thank you for standing behind your product.

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Company Response

Hi Jeff,

Sorry to hear that you are having problems. Please give us a call at 519-895-0606 as we'd like to make this right.

Thanks,

Christian

ChrissyCourt in Aylmer
ChrissyCourt in Aylmer
1 review Aylmer, ON
10/10

SO excited!!!

I knew what I wanted but had no idea how to combine that with quality, reliability and my budget. Enter Orville and Kevin... A++++ service. They answered all my questions & gave me a deal I couldn’t pass up. Thank you VERY much!!!

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Company Response

Thanks for your business Chrissy! Congratulations on picking an award winning Master Spa!

Schmidt's
Schmidt's
1 review Kitchener, ON
10/10

Hot tub purchase.

Kevin did a great job explaining the different hot tubs and various tub options that could be obtained with the Master Spa models. He had a lot of patience with us in his answers to our questions and spent hours with us to be sure we were getting the correct tub to fulfill our needs. On top of all of this he then managed to negotiate a price for us that fit our budget. Being a good distance out of town, he even called the delivery man with us present to allow the best organization of a install date with both parties providing input. Bottom line, it was A1 service at Home and Leisure Premium Wholesale.

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Company Response

Congratulations on your new hot tub and looking forward to seeing you again soon!

Private User
Private User
Private User reviews Pickering, ON
10/10

Great service!

Great service! The team is very helpful, I love my hot tub! The products are great too. I highly recommend premium wholesale to everyone and their service staff, especially Orville!

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Company Response

Thanks for your feedback! We appreciate your business. :)

Tyler in Sudbury
Tyler in Sudbury
1 review Sudbury, ON
10/10

Great Sales Staff

Kevin has been fantastic throughout the process of picking the best hot tub for my family. Thanks for all your help and I can't wait to start using my new hot tub.
Tyler

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Company Response

Thanks for your review and congratulations on choosing an award winning Master Spas hot tub!!

Nick & Val in Kitchener
Nick & Val in Kitchener
1 review Kitchener, ON
10/10

Great experience

This weekend we went to Home Leisure with a game plan to (maybe) add a hot tub to our back yard . Will mention that we both are running several times a week. Our research prior , combined with the Q&A we had through friendly conversation with Kevin , lead us to a nice addition of a hot tub HL 7 (the right one for us) . One of the best experience ever dealing with a sales person.

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Company Response

Congratulations Nick & Val!!

TJB in Bayfield
TJB in Bayfield
1 review Bayfield, ON
10/10

Hot Tub Purchase

I had spent weeks, doing on line research and talking to sales people at various stores. I wanted a quality product in a comfortable configuration and a size that would fit in a smaller space. I had pretty much settled on a brand and model but decided to visit Home and Leisure before making the final decision. I'm glad I did. Kevin, the sales associate, greeted me cordially and answered all my questions. He was patient, knowledgeable,
and emphasized his company's commitment to customer service. By chance there was a floor model on clearance that fit the bill so the deal was done. I am a satisfied customer.

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Company Response

Thanks for your review. Let us know if you need anything at all. :)

Victor in Toronto
Victor in Toronto
3 reviews Kitchener, ON
10/10

1 year review of Master Spa training swim spa (H2X 15D) and Healthy Living spa

We purchased both spas from PWH&L last year and love the combination. After 1 year use of this combination we have absolutely no regrets. We comfortably used the swim spa until November and then jumped back in in April. We kept it idling through the coldest months. We used our healthy living spa through the winter months and it performed flawlessly and efficiently. The cost estimates provided for running both were through the 12 month period accurate, so no surprises even though 2017/18 was a particularity cold and long winter. We continue to get great support from PWH&L, all of the staff are always helpful and took the time to explain any questions we have had.

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Company Response

So happy to hear this feedback Victor and that the swim spa and hot tub have met your expectations!! :)

Kim F in Kitchener
Kim F in Kitchener
1 review Kitchener, ON
10/10

Hot tub purchase

Amazing customer service! Explained all of our different options...was honest and forthcoming with any questions we had and wanted to make sure we had all the information we needed before deciding on which hot tub to choose. If you are looking at hot tubs this should be the place you purchase from, without question!!! We went to other places and honestly it was a waste of time. They have the best prices and customer service was far superior to others!

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Company Response

Thank you for your review Kim! We really value your feedback and appreciate your business.

MB in Toronto
MB in Toronto
1 review Kitchener, ON
10/10

swim spa

We attended the spa expo in Kitchener this past weekend with the intent of researching swim spas - not to buy one as we are not yet ready to have one installed. We were treated professionally and had all of our questions answered. We were so impressed that we actually bought a swim spa! The sales rep, Kyle, even offered us a new wrap at the floor model price! We are getting the swim spa next year which was our original intent. Definitely a pleasure to deal with this company!

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Company Response

Thank you for posting your experience and review. Let us know when you are ready next year and we will be here to help you along the way. :)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Home & Leisure Premium Wholesale

Premium Wholesale Home & Leisure opened in 1997 as a furniture and mattress store in Kitchener Waterloo, Ontario. We are your Hot Tub, Pool & Swim Spa Warehouse - Top Brands for Less! At 14,000 square feet, our Kitchener showroom offers nearly innumerable options for your home and backyard oasis.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
Hot Tubs, Spas, Swim Spas, In Ground Pools, Outdoor Furniture, Patio Furniture, Mattresses, Pool Tables, Hot Tub Supplies, Hot Tub Filters, Hot Tub Chemicals, Hot Tub Parts
SERVICES
Hot Tub Service, Hot Tub Repair, Swim Spa Service, Swim Spa Repair
BRANDS
Master Spas, Michael Phelps Swim Spas, H2X Swim Spas, Twilight Spas, Healthy Living Spas, Clarity Spas, Freeflow Spas, Nordic Spas, Leisure Pools, Trilogy Pools
WEBSITE
http://www.premiumwholesale.ca
YEAR ESTABLISHED
1997
NUMBER OF EMPLOYEES
5
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.