Home & Leisure Premium Wholesale

Swimming Pools, Spas & Hot Tubs
17 Manitou Drive Kitchener ON N2C 2J6
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Swimming Pools, Spas & Hot Tubs
Home & Leisure Premium Wholesale
Star Score
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94%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winner 6 timesBest of 2021winner 6 times

Reviews for Home & Leisure Premium Wholesale

Average customer rating:
9.4 10 (127 reviews)

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ginette in Toronto
ginette in Toronto
0 reviews Toronto, ON
10/10

Spa

The salesman was not honest with us , telling us is was ready to plug and play when it was not and with no cable ( had to pay for a electrician ) and no cover , that was delivered later
But the customer service is really Great

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Company Response

Sorry that happened Ginette. We've addressed this with the salesman and appreciate your understanding. He was not aware that even though this spa model can run 110v it is not configured to that. I'm glad we could work it out and hope you are enjoying your new hot tub!!

Hubert in Scarborough
Hubert in Scarborough
0 reviews Toronto, ON
10/10

Great customer service and advice for water care

We are new to owning a hot tub in our backyard. We are very happy with our purchase and also the after sales service from Premium Wholesale. Their staff are friendly, knowledgeable and very helpful. They respond to my questions on water care with great patience and coach me every step of the way. We came a long way from knowing nothing about water care for our hot tub to being able to take care of it with confidence. We wish to credit Premium Wholesale's staff or their patience and clear advice. We certain recommend their service to any new hot tub buyers.

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Company Response

Thank you for posting your experience Hubert. Happy Tubbing!

Rodney
Rodney
0 reviews Kitchener, ON
10/10

Hot tub products

Gabriella is very knowledgable and very helpful. She greeted me on my way in and directed me to the appropriate product for my project. Gabriella walked me through my options without rushing. Great experience. Thank you Premium Wholesale.

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Company Response

Thanks for posting your review!

Private User
Private User
Private User reviews St. Jacobs, ON
10/10

Excellent help.

Gabriela was wonderful. She was able to help with my needs. She has a lot of knowledge on the products. I would highly recommend dealing with this company. Great job.

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Company Response

Thanks for your review. We appreciate your business!

Ajay
Ajay
1 review Kitchener, ON
10/10

Spa chemicals

Gabriela is one of the best and sweetest sales person I have met ever. Very polite and personable.
Premium Wholesale has all the material related to spas and pools. I recommend this place highly.i

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Company Response

Isn't she?! Thank you for posting this. We love her and you too!

Dave Roth
Dave Roth
0 reviews Kitchener, ON
10/10

Fastest Hot tub sold record !

Walked in and met Jonathan …. 20 minutes later we walked out to the back yard and I bought a hot tub …. In Inventory !!! Wow . Installation Nov. 24 vs May 2022!!! Now thats customer service !!!

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Company Response

That's awesome!! :) We are blessed to have inventory in a tough time thanks to our supplier Master Spas.

Kelly in
Kelly in
0 reviews Guelph, ON
10/10

Great Service

We buy all our hot tub supplies here. Friendly strive AMA everything we need for our spa. Would recommend this company for spas and spa supplies. We love using our spa.

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Company Response

So glad to hear that you love your spa. Thanks for posting :)

Jason T
Jason T
0 reviews Kitchener, ON
10/10

Swim spa sales and service

From the sales completed by Jonathon, to the delivery team and the Customer service each time at the showroom! It has been a great experience from start to finish and would recommend premium whole sale to anyone in the market for a swim spa or
Hot tub! Great job Premium Wholesale. And special
Thanks to Jonathon!

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Company Response

Thanks for the review Jason! We really appreciate your business and let us know if you need anything in the future :)

Jfk190290
Jfk190290
0 reviews Centralia, ON
10/10

Hot tub

Jon was very helpful in exploring our options and equally approachable and accessible - I think I was asking him questions at 8pm on Friday that he responded to. 10/10 would recommend

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Company Response

Thank you for your review!

Mark in North York
Mark in North York
0 reviews Guelph, ON
10/10

Prompt and excellent service

I called in and asked about ecopur filtration system for my hot tub. I received a response under an hour after calling and emailing them. I appreciate the quick response and happy to know that they have the filter in stock!

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Company Response

Our pleasure Mark. Glad we could be of help!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Home & Leisure Premium Wholesale

Premium Wholesale Home & Leisure opened in 1997 in Kitchener Waterloo, Ontario. We are your Hot Tub & Swim Spa/All Season Pool Warehouse - Top Brands for Less! At 14,000 square feet, we have one of the largest displays of Hot Tubs in Canada with over 40 tubs on display! Our Kitchener showroom offers nearly innumerable options for your home and backyard oasis.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
Hot Tubs, Spas, Swim Spas, All Season Pools, Pool Tables, Hot Tub Supplies, Hot Tub Filters, Hot Tub Chemicals, Hot Tub Parts
SERVICES
Hot Tub Service, Hot Tub Repair, Swim Spa Service, Swim Spa Repair
BRANDS
Master Spas, Michael Phelps Swim Spas, H2X Swim Spas, Twilight Spas, Healthy Living Spas, Clarity Spas, Getaway Hot Tubs
WEBSITE
http://www.premiumwholesale.ca
YEAR ESTABLISHED
1997
NUMBER OF EMPLOYEES
12
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.