Home & Leisure Premium Wholesale

Swimming Pools, Spas & Hot Tubs
17 Manitou Drive Kitchener ON N2C 2J6
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Swimming Pools, Spas & Hot Tubs
Home & Leisure Premium Wholesale
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94%

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Reviews by rating (past 12 months)
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Best of 2021 winner 6 timesBest of 2021winner 6 times

Reviews for Home & Leisure Premium Wholesale

Average customer rating:
9.3 10 (109 reviews)

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Ashley in Kitchener
Ashley in Kitchener
1 review Kitchener, ON
10/10

Balance 8 Master Spa

Great service and experience the whole process during covid. Although the wait was long, it was always a good experience with updates and information. So excited to finish our setup and gettinf into our spa!

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Company Response

Congratulations on your new Master Spas hot tub!! We want to thank you for your patience and hope that you get tons of enjoyment from it!! :)

scott in Toronto
scott in Toronto
1 review Orangeville, ON
10/10

Clarity spa

We meet Kevin at the sale in June and ordered our spa and Kevin was straight forward with us through the whole process. Christian was easy to deal with and quick to respond to any questions. Overall a get experience from ordering to delivery.

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Company Response

Thanks for your review Scott. We appreciate your business and enjoy your new Master Spa!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Hot tub purchase

After many hours online looking at hot tubs that will be used all year round, I was interested in knowing more about the Master Spa tub, more specifically, the price, therefore , I entered my information in the Find a Dealer section of the Master Spa website. Kevin, from Premium Wholesale Home & Leisure, quickly responded to my enquiry both by email and followed up by telephone call. He was upfront with the price, explained the features and benefits of Master Spa and encouraged me to take my time and make an informed decision based on our family’s needs and budget. A few emails and phone calls later, my wife and I were comfortable investing in a Master Spa tub. We were hesitant to purchase it from Kevin, however, as we live in Ottawa, the tub is to be installed in the Laurentians and the store is in Kitchener. It’s quite an investment to make for an item that is unseen, from a salesperson we never met, from a store that is more than 500 km away and have the tub delivered (and serviced) in a different province, and this, all done over the phone and the internet.
Before going any further, Kevin first ensured that the tub can be professionally delivered to our cottage. He contacted an Ottawa-based company which would also be the company that will service our Master Spa equipment if need be. He then assisted us in choosing the right spa, and as this purchase was made during the first wave of Covid19 2020, made no false delivery promises other than that it will take approximately four months due to manufacturing slowdowns. We signed the contract and returned it by email.
It was a pleasure to work with Kevin, who answered all my questions, addressed my concerns and provided excellent pre-and post-sale customer service. We look forward to receiving our new hot tub on Thursday!
Thanks Alain

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Company Response

Thanks for posting your review Alain. Rest assured we'll be here if you need anything. Congratulations on your new Master Spa!

Private User
Private User
Private User reviews Kitchener, ON
10/10

Purchased a hot tub

We needed advice on ph and John was very knowledgeable it’s adivice and tips. Very personable.
Also helped us with what to do over winter when we are gone. We would definitely recommend this place to friends and family.

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Company Response

Thank you for posting your review! We appreciate it and your business :)

Rob B.
Rob B.
1 review Waterloo, ON
10/10

2nd Twilight Hot Tub from Home & Leisure

We purchased a Twilight hot tub from Home & Leisure 10 years ago and have had no issues with it.

We will be moving to a new house in a couple of months and have ordered another Twilight tub from Home & Leisure. Kevin was great to deal with and everyone else at the store always takes good care of us.

Looking forward to the new unit at the new house!

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Company Response

Congrats Rob! Twilight hot tubs are amazing! Thank you for all your business and let us know if you need help with anything at all.

Jeff
Jeff
2 reviews Waterloo, ON
10/10

Spa purchase

After lots of background research, I purchased a Clarity hot tub from Kevin and Christian. Very honest, helpful and professional. Looking forward to delivery in the coming months. Thanks guys!

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Company Response

Congratulations on your new Master Spas Clarity Hot Tub! Thank you for posting your experience with us :)

Barry in Prescott
Barry in Prescott
1 review Spencerville, ON
10/10

Hot tub purchase made easy

Master Spas sold by Premium Wholesale are certainly not the cheapest hot tubs on the market but they are the best. I don’t live anywhere near their showroom but delivery and installation were still included. Their installer did a great job, answered all my questions, took the time to show me everything I needed to see and made some good suggestions for suitable and affordable accessories.
Kevin in the sales department was great. He answered my questions by phone or email very quickly. When I asked about some options he was very honest about telling me whether or not I would need them. He could have tried to up sell me but he didn’t. Once he found out what I wanted he quickly found the right hot tub and found one that was available. Really a very smooth process

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Company Response

Thanks for posting Barry! I hope you enjoy your new Master Spas hot tub.

Hot tub review
Hot tub review
1 review Kitchener, ON
10/10

New hot tub purchase

Hi Christian,

I wanted to send you and your team a "thank you" for the incredible service with our new tub. Both Jon and Emma have been very patient and professional with the educational process of balancing our new tub. Kevin was extremely knowledgeable and made the entire purchase of our new tub quite stress free. Your service manager Orville helped us through with diagnosing the original issue with our first tub and was pleasant to deal with throughout this process.

Your entire team are both professional and friendly and we appreciate the white glove service we receive in each department. Please pass on this thank you to everyone and let us know what we could do to help promote your company.

Thanks,

--
David Reid
519-897-1241

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Company Response

Thank you so much for posting your review and I'm glad that we met your expectations. Enjoy your hot tub and we're always here when you need us!

Tammy Glauser in Baden
Tammy Glauser in Baden
0 reviews Baden, ON
10/10

Very Happy Customer!

We couldn't be happier with our hub tub purchasing experience! Kevin and John were amazing and very knowledgeable, attentive and personable! If you are considering purchasing a hot tub then this is the place for you - do not even hesitate! Looking forward to receiving delivery!

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Company Response

Welcome to the family. If you need any help once receiving it, please let us know!

Tammy in Kitchener
Tammy in Kitchener
0 reviews Kitchener, ON
10/10

Amazing Hot Tub Experience!

Just bought a healthy living H7 hot tub from Kevin and John! What a truly exceptional experience! They took their time explaining all of the different options and truly care about their customers - it was evident the moment you walked through the door! No pressure sales environment and so very knowledgeable! We are going to enjoy our hot tub for many years to come and we will rest easily knowing that we have these guys go back to for all of our hot tub needs! Happy customers for life!

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Company Response

Great to hear that we met your expectations and thank you for your feedback!!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Home & Leisure Premium Wholesale

Premium Wholesale Home & Leisure opened in 1997 in Kitchener Waterloo, Ontario. We are your Hot Tub & Swim Spa/All Season Pool Warehouse - Top Brands for Less! At 14,000 square feet, we have one of the largest displays of Hot Tubs in Canada with over 40 tubs on display! Our Kitchener showroom offers nearly innumerable options for your home and backyard oasis.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
Hot Tubs, Spas, Swim Spas, All Season Pools, Pool Tables, Hot Tub Supplies, Hot Tub Filters, Hot Tub Chemicals, Hot Tub Parts
SERVICES
Hot Tub Service, Hot Tub Repair, Swim Spa Service, Swim Spa Repair
BRANDS
Master Spas, Michael Phelps Swim Spas, H2X Swim Spas, Twilight Spas, Healthy Living Spas, Clarity Spas, Getaway Hot Tubs
WEBSITE
http://www.premiumwholesale.ca
YEAR ESTABLISHED
1997
NUMBER OF EMPLOYEES
8
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.