Windows By Installer

Home Office Renovation
Toronto ON M5V 2T6
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93%

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Reviews for Windows By Installer

Average customer rating:
9.8 10 (289 reviews)

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Dimitri
Dimitri
1 review Toronto, ON
0/10

Stay away from them!

Stay away from them! Something simple like changing a rubber seal on a window that’s leaking air and fixing a weather strip is enough for them not to answer the phone and nobody replies to emails.
Initially I called and told John about the issues, he told me to take a few pictures and send it to him and it’s been 3 weeks now and no one from that company contacted me and wouldn’t pick up the phone when I call and leave voice mail. It’s a shame that they even exist, it’s not how you do business. I would never recommend them!

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K in Toronto
K in Toronto
3 reviews Toronto, ON
10/10

Tall Townhouse Windows

I am satisfied with this company's workmanship and pricing. I replaced 4 windows + frame for my townhouse and the experience was great. The 2 Ukrainian guys worked very hard and fast. They cleaned up and respected my property. I recommend this company.

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Eddy in Bowmanville
Eddy in Bowmanville
0 reviews Bowmanville, ON
10/10

replace windows

I needed to replace 3 windows on the second floor in downtown Toronto and the experience was painless and very professional. Some companies won't venture into the city because of traffic and parking but despite the challenging access, their team of professionals made it look easy.
They recommended the type of window based on my needs and were able to manufacture and install within the quoted timeframe at a competitive price. I am extremely pleased and would not hesitate to use them again or recommend Windows by Installer to my friends and family.
Edward C

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Ross  in Old Toronto
Ross in Old Toronto
0 reviews Toronto, ON
10/10

6 new windows

I will keep this short and simple. Amazing work. DRASTIC DIFFERENCE !

I called these guys thinking I'd get a your over priced quote. NO! It was very fair. Almost hard to believe.

A few weeks later the installers came. Instantly got to work and spent 6 hours. I left for work and came back to a completely different house! I'm very happy with the work. I recommend you get your windows painted for an extra $300 it will add some character and is worth the added cost.

If anyone needs a point of reference they can call me or visit my house. I am in Waterloo Ontario.

Thank you for your hard work!
Igor and Ross

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Ibero in Toronto
Ibero in Toronto
1 review Richmond Hill, ON
10/10

Good service

I have that company to install a windows for me.
Alex did a great job!
I am very satisfied with a windows and installation.
On time.
Good price and fast installation.
I definitely recommend them.

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Richard in Toronto
Richard in Toronto
0 reviews Toronto, ON
10/10

They replaced a cracked double pane window on the second floor

It was a positive experience, they first came out & took measurements & then gave us a price quote & then returned to do the work. The service men were very polite & answered any questions we had. They did the job well & for a fair price. We have used them in the past & will continue to use them.

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Hellen in Toronto
Hellen in Toronto
1 review Toronto, ON
10/10

Excellent Experience

I contacted Windows by Installer about my broken kitchen window and thought I'd have that replaced with a solarium window and get an estimate for the rest. We ended up getting all windows replaced instead because we needed them badly and the price was great. We held up painting in our newly purchased home until after the installation but honestly, we didn't need to. There was no damage to paint or drywall what so ever.I can no longer hear the birds or crickets outside.I'd recommend this company to anyone who needs windows. We will be back for a patio door in the near future.

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Michael in Etobicoke
Michael in Etobicoke
1 review Toronto, ON
10/10

Windows

I just had windows installed at my house. I'm so satisfied with the hole experience from when Alex come to give me a quote straight though till Boris installed them. Everything was so professional! I was so inpress that I just ordered my front and side doors from them. I would highly recommend them.

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
0/10

Windows poorly installed

I had Windows by Installer replace some windows& doors in my house 2 1/2 years ago. This spring, I went to open the window of our rarely used guest bedroom. 10 minutes later, the window crashed onto the bedroom floor, with one of the glass panes breaking. The lower sash of the window pane was only secured by the lock, but if opened, the window was not held in by the stop or the casing. It is completely loose and falls inward. The upper portion of the window is secure, however the lower part of the window seems to be the wrong size or is missing components to keep it inside the casing.

After contacting the Service Dept at Windows by Installer numerous times in the last 3 months, I have yet received an answer. If my call was answered, the reply was ' Let me review the file and I will call you back'. I never received a followup to my numerous calls or email. The customer service at this company is horrible, and I would never recommend them to install any windows or doors.

5 of 5 people found this review helpful.
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Company Response

Hello Sir/Madam,
We apologize for the issue that you had with your window. Kindly give us a call and provide us your address and phone number so that we can pull up your file, we will make sure we can service your window as soon as possible with no cost at all. We look forward to hear from you.

Thank you.

hmhparis1963 in Paris
hmhparis1963 in Paris
6 reviews Brant, ON
8/10

Window Replacement

Approximately 2 years ago we had Windows By Installer replace our patio door. Vadim was an excellent sales rep: very helpful and knowledgeable. After several delays from the company and our post on this site, we finally got them installed, only with the assistance of Vadim who stepped in to help us out.

This past winter we decided to replace the rest of the windows. After a successful resolution to our last problem we decided to give Windows By Installer a second chance. Vadim was very helpful and friendly when he came out to discuss our options. We paid our deposit and were told it would be approximately 6 weeks before they would be ready to be installed.

After an extensive delay in getting an installation date firmed, we had our windows installed about a month ago. While the delays in getting them installed were frustrating, the installation and final products are great.

The installers arrived at the time that they had agreed to arrive at. They replaced all five windows in a timely manner. They cleaned up (most) of the mess, leaving some, including broken glass on a bed and the deck. Fortunately it was easily cleaned up by me after they left. This was disappointing compared to the excellent clean up that was done following the installation of our patio door by this same company, two years ago.

The windows are great: They open so easily. There seems to be very little heat transfer on these hot days. We no longer hear cars going by in the front of the house and barely hear the trains at the back of the house. We are very pleased with the quality of the windows.

I would certainly recommend that you deal with Vadim. He know his stuff. He will give you the best possible deal on the best product for you. If you run into any challenges with the other aspects of the company, he will be in your corner to make things right.

At the end of the day: great windows; great price; great sales rep; excellent installation. Thanks again, Vad.

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2 of 2 people found this review helpful.
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More about Windows By Installer

Family Business, Home Office, No Sales people, No Middleman. Friendly Service and Prices. You will save more than 60% on your project ! ! ! Hi, My name is Alex. I am a window installer. I have been working for one of the largest window companies for 22 years. I ...
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