Windows By Installer

Home Office Renovation
Toronto ON M5V 2T6
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93%

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Reviews by rating (past 12 months)

Reviews for Windows By Installer

Average customer rating:
9.8 10 (289 reviews)

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Lisa  in Toronto
Lisa in Toronto
1 review Richmond Hill, ON
10/10

They replaced our front door and transom window with a new steel door and storm door as well as a frosted glass transom window. They also replaced our basement windows with glass block.

My husband and I had been shopping around for doors for quite sometime with no luck. I called Windows by Installer to ask if they do in home estimates which they do but the gentleman suggested I come into their showroom .They had lots of door styles to choose from and we were very happy with their selection. We put a deposit down on the door we picked out and scheduled a time for someone to measure, they were on time, he worked quickly and was very professional and pleasant. When the order was in we changed our mind about something and they did not give us a hard time, we decided not to go with aluminum capping around the strom door. The installers arrived right at 9am morning as scheduled, they were extremely professional and the fact that we decided not to go with the aluminum capping actually made their job much more difficult because they had to practically build us a whole new door frame, but no one complained.One guy even noticed our window was not working so he fixed it for us! We were very impressed with this company, the whole experience was pleasant and stress free, we highly recommend them. We are so happy with our new front door and storm door, we also got glass block windows for our basement.

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Company Response

Thank you Lisa for having our services. It was great to help you for changing your house front door, storm door and windows. We hope to serve you and your friends and family for their doors and windows improvement services. Don't forget our referral program, a great way to have some free cash. Best service is our promise.
Thank you.

Mark Zhang in Toronto
Mark Zhang in Toronto
1 review Markham, ON
10/10

Installed 15 windows and 1 door

After looking and getting quotes from numerous contractors we were recommended to check out Windows by Installer. We went to their showroom which was very nice to see all of the products they carry. They had it set up really nice. We met with Alex and he showed us exactly what we wanted. The windows came in very quickly and they had 5 guys come and install the windows. They were all extremely professional. They worked together as a team and got the job done in about 7 hours. We were extremely satisfied so much that we then ordered a 9 lite back door. Everything looks great.

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Company Response

Thanks for your review Mark. Hope you are enjoying your new doors and windows.
Was pleasure to do business with you. We promise best quality and service.
Thank you. Alex and team.

Helen in Toronto
Helen in Toronto
1 review Brampton, ON
10/10

We had the original old-style set of wooden side-windows and door to our outside patio replaced with two side double-insulated picture windows, a new steel entrance door and storm door

We liked the idea of going to a showroom and being able to actually see and select both of the doors. We discussed the options for the side windows as well as the installation. The atmosphere was very welcoming and professional. We dealt with couple of the family members who worked there and the experience was very satisfying. We waited a bit for the installation due to the fact that the picture windows had to be custom-made. When the installer came he was also very friendly and professional. Besides the installation of the windows and doors he capped the outside completely, re-attaching two outside railings in the process, and installing inside molding as well. He explained everything when he was finished and left the whole area completely clean. We are extremely pleased with the results. The functioning of the doors and the whole appearance of the work is exceptional. We are very satisfied with the overall experience from beginning to end and will be using them in the future. We recommend them to anyone.

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Company Response

Helen, thank you for the review. We promise best quality and service for our customers. Hope you are enjoying your new doors and windows. They look great.
Thank you again form Alex and team members.

Brendan in Toronto
Brendan in Toronto
1 review Newmarket, ON
10/10

They came out to replace my basement window

They showed up on time and were very courteous and informative on everything that they were doing. They went an extra step and cleaned my vent for me as well. They were very clean and thorough. I have used them before and would recommend them in a heart beat

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Company Response

Thank you Brendan for being our loyal customer. We always love to serve you with our services. Feel free to contact for future needs as well.
Have a good one and thank you.
By Installer Team

Maria Stewart in Toronto
Maria Stewart in Toronto
1 review Richmond Hill, ON
10/10

Windows and front door

We hired Windows by Installer to replace our front door and also to replace two windows in our living room. We first went to the showroom and we were quite impressed with their selection and knowledge about what we had in mind. A quote was given to us that same night and the next day, they came out to measure our door and windows. We first ordered just the front door and a few weeks later, called in to order the windows. Both jobs were done within a few weeks of each other. Alex came both times and he was professional and friendly. We hope to have him back soon for more windows!

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Company Response

Glad to hear from you Maria. Its a pride for our company to have happy customers, as we promise best quality and quick service. Looking forward to serve with with your other windows improvements as well.
Thank you.
Alex and team.

chris in Etobicoke
chris in Etobicoke
3 reviews Toronto, ON
10/10

Customer Service

I have been trying to get a service call on a double front door i had installed by this company. 1 month later and 4 calls to their office and still no callback from the installer as promised. The doors started rub so i called them straight away ,now it has wear marks where the doors are rubbing. i'm sure the door manufacturer will not be happy when i call them today about the crap service by one of there distributors.
Nov 30 2016.
Today my problem was fixed and our doors are like new. We are pleased that Alex sorted it out, also thanks to Aleks the installer for doing a good job

Chris

Chris

Review has 1 previous version
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Company Response

Hello Chris, our apologies for the delay and the issue you had with your door. I am glad that the issue was resolved by us. Hope that the door is fine now. Fell free to contact us for any future assistance and we will be more than happy to assist you.
Thank you. Alex and team

Jim  in Toronto
Jim in Toronto
1 review Markham, ON
10/10

Installed 20 new windows

Totally satisfied with the process. At every stage, the process was efficient, communicative, timely and high quality. This was true in the ordering, the measurements, scheduling, and installation. I was astonished that a team of three, including one of the principals, could install all 20 windows in one day, including caulking and clean up. The results , the comfort of the house, and unexpectedly, too, the quietness inside the house from road noise, were clearly improved.

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Company Response

Hello Jim, we are happy to hear that you are satisfied with our product and service. The windows you choose are one of the best in market in terms of quality and pricing too. Great choice.Hope you enjoy their look as they are absolutely amazing for inside and outside.
Thank you. Alex and team.

Christopher in Woodstock
Christopher in Woodstock
1 review London, ON
10/10

Great Service and Great Price

I have had a great experience with Windows by Installer. They have been very helpful and even when I contacted about needing a repair, the service has been good. Highly recommend them.

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Company Response

Hello Christopher, Thank you for your trust in us.
We were very happy to serve you with your house improvements. We promise great quality and service. Feel free to contact us for future needs.
Thank you.

Marcus in Toronto
Marcus in Toronto
1 review Toronto, ON
10/10

replaced 8 different windows

I love them.Their product is terrific as are their installers. I would definitely recommend people to get quotes from them first because their product is excellent. I have a peculiar house and everything has to be custom ordered and custom made. They come in and they do the job quickly and efficiently - no problems. I was pleased with the price even tho I did not get other bids I felt I was being charged fairly. The installation went quickly; the installers were lovely people. They cleaned up perfectly. Just a positive experience all around and we love the windows!

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Company Response

Hello Marcus, Our company always strive to provide the best service and lowest price possible. Thank you for you business and great feedback. Hope you love your new windows.
Thank you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Windows By Installer

Family Business, Home Office, No Sales people, No Middleman. Friendly Service and Prices. You will save more than 60% on your project ! ! ! Hi, My name is Alex. I am a window installer. I have been working for one of the largest window companies for 22 years. I ...
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