Service Experts Home Services by Enercare

Formerly Niagara Service Experts Heating & Air Conditioning
Heating & Air Conditioning
St Catharines ON L2N1H4
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HomeStars
Heating & Air Conditioning
Service Experts Home Services by Enercare
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90%

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Reviews by rating (past 12 months)

Reviews for Service Experts Home Services by Enercare

Average customer rating:
9.5 10 (65 reviews)

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Connie Shoalts
Connie Shoalts
1 review St. Catharines, ON
0/10

Absolutely do not hire this company

I purchased furnace and a/c many years ago from Service Experts. Have had the maintenance plan for over 10 years. Inexplicably, THEY cancelled me AND sent me a cancellation bill of 135.00. So I have called 4 times trying to get reinstated and find out what is happening. I drove over to their "office" to see a sign- no office here call a 1-800 number. So it appears the company might be in Kanata perhaps. I was told my issue was put on high alert however no one has called after a week. I no longer have any interest in service of any kind from them. Once it was sold to Enercare, no one carried filters or anything with them any more. They would tell you to buy your own- well something that basic can no longer be carried- seems like not much point in having this company any more. No service, no people to speak to, charging me for their cancellation? Well go ahead and cancel me- I was an excellent customer. However time to move on. Do not use them- they are not local. Find a local company to provide goods and services.

Approximate cost of services:
$240.00
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Company Response

We apologize for your experience and would like to look into your situation. Please contact us at executiveescalation@enercare.ca with your full name on the account, address, and phone number, and we will follow up with you. Thank you.

Mary Jane in Markham
Mary Jane in Markham
0 reviews Markham, ON
10/10

New air conditioner

Matt and Mitch arrived at 9:00 am and were finished and out the door by 1:00 pm. Matt explained wifi setup for my new thermostat thoroughly. Cleanup of both inside and outside work was exemplary .

Approximate cost of services:
$9,000.00
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Company Response

We are proud to be your trusted partner for all of your HVAC needs!

Tricia Bradshaw
Tricia Bradshaw
1 review St. Catharines, ON
10/10

Furnace and AC

Mitch & Jim did an amazing job installing my furnace/AC. Both were happy, friendly fellows who completed their job quickly & it seemed effortlessly. They were knowledgeable and gave clear and easy instruction and answered all my questions. Also the house was cleaner when they left than when they arrived!! Well done Jim and Mike. Many thanks!

Approximate cost of services:
$12,000.00
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Company Response

Tricia - We are glad to hear that you are pleased with our services! Thank you for your review and for being a valued customer!

Larry
Larry
1 review Niagara Falls, ON
10/10

Furnace

Dan and Matt showed up on time, were very courteous, clean and efficient. Before leaving they made sure any mess was cleaned up and explained everything including the new thermostat. I'm Happy and would recommend Service Experts to all my friends.

Approximate cost of services:
$0.00
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Company Response

We are happy that the team worked together to provide you with a great experience!

Mike in Saint Catharines
Mike in Saint Catharines
1 review St. Catharines, ON
10/10

Water Heater Instalation

Service Technicians Matt and Hailey performed an excellent job of
installing the new Water Heater and putting our old one in my
driveway. would use your Company again .Good work much appreciated
will recommend you to friends.

Approximate cost of services:
$2,500.00
1 of 1 people found this review helpful.
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Company Response

We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!

glen
glen
0 reviews Niagara Falls, ON
3/10

hot water tank repair

i recently had a thero coupling replaced on my hot water heater. great service courteous service man. BUT i asked how much the part was. he told ne 129/00 plus tax. i later checked and this part is approx 11.00.talk about inflated prices so i will not be a repeat customer/

Approximate cost of services:
$34,500.00
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Company Response

We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at CustomerService@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.

Private User
Private User
Private User reviews Lincoln, ON
10/10

Amazing company all around!!

From service to sales to installation; these guys were amazingly helpful. Hearing that we needed our boiler replaced less than a month after purchasing our home was quite a hit but Service Experts made the process seamless and put us at ease. Mitch, Josh and Jim were amazing throughout the installation process! Definitely recommend!

Approximate cost of services:
$250.00
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Company Response

We are happy that the team worked together to provide you with a great experience!

Paul
Paul
0 reviews St. Catharines, ON
10/10

Heating & Air

Absolutely wonderful service thanks GM Jason, technicians Dan & Matt.
Polite, courteous, friendly answered all my questions. When job was completed, they cleaned and left the area spotless.

Great job guys!!!

Approximate cost of services:
$6,800.00
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Company Response

We are glad to hear that you are pleased with our services! Thank you for your review and for being a valued customer!

E in Peterborough
E in Peterborough
1 review St. Catharines, ON
10/10

New Furnace Installation

After our 21 year old furnace gave up on us last Friday we had to call upon Service Experts for assistance. We requested Mike who had been doing our maintenance for over 15 years. He arrived with his assistant Hailey within 30 minutes of our call. It was quickly determined that our furnace needed to be replaced, and arrangements were made for a new furnace for Monday Jan 18. Promptly arriving were technicians Chris and Hailey who did a fantastic job with the installation of our new furnace. They were efficient and totally professional while maintaining all Covid safety protocols.

Approximate cost of services:
$7,000.00
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Company Response

Thank you for making us your trusted partner when it comes to your HVAC needs!

Peter in Niagara-on-the-Lake
Peter in Niagara-on-the-Lake
2 reviews Niagara On The Lake, ON
10/10

New Furnace installation

We had Service Experts Niagara install a new A/C this summer and we were and are very pleased with the work that was done. When our furnace quit two days ago I had this company out again. Glen Greschuk came to our home and gave us all our possible options. The next morning the installation team ( Shane, Thomas and Mitch ) came with our new furnace and did a fantastic job. I am so impressed with the courtesy, professionalism and cleanliness of this group of young men. I recommend Glen and his installer teams very highly. Erich Peter

Approximate cost of services:
$7,000.00
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Company Response

We appreciate your business and are pleased to hear that our team was able to provide you with the top notch services that you needed.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Service Experts Home Services by Enercare

We're Service Experts Heating & Air Conditioning. Expert Service, Guaranteed. That's our commitment to you. . . and we put it in writing with our 100% Satisfaction Guarantee. Service Experts is your source for central air conditioning repairs and furnace repairs because we sell, service and install more air conditioning ...
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