They say the right things but their customer service is the worst I've ever experienced. We checked the reviews before hiring Kostas and his crew. Their price was good and they seem like great guys. However, after booking them they seem to only communicate when it suits them.
When they finally showed up in November (Booked in early Spring), the crew was great, working like a well-oiled machine. The driveway looked great until the springtime. That's when little oak trees started growing through the asphalt. Not one, but many. I can't get oak trees to grow in my garden but they were doing well in the asphalt that Royal Town Construction put down.
Again, customer service became an issue. I made many phone calls and sent texts but it took Costas forever to respond. Even longer to take action. We're talking three to four months.
If you're a homeowner, understand that these guys do residential to fill the holes between commercial projects. If you're on a deadline - look for another supplier. If you decide to go ahead with Royal Town Construction anyway, and something goes wrong, don't expect them to act fast.
They ended up patching the driveway which made it look awful (see the shot below beside the car - that's the 'new driveway'). So they had a sealer added to the top which they guaranteed would result in a consistent finish. It didn't. And it took almost another year. (Spring 2019 – November 2020)
Do yourself a favour and find another crew.
- Approximate cost of services:
- $4,500.00
- Company Response
As we discussed with you this has never happened before on any past driveway. It was to our surprise that this was growing through the asphalt considering you had an existing asphalt driveway and all we did was remove and replace. We also discussed with you that your property is in a heavily vegetated/forested area and that the seeds and weeds from grass cutting etc. are what caused this. In our part, because it was summer we waited for the fall to repair so that no more vegetation would grow through. We came twice to remove the vegetation and repair the asphalt, and we had the driveway sealed at our expense so that the repairs were no longer visible in which you were happy with. So we did in fact honour our warranty which should have only been the repair, not the sealer as well.