Coast Wholesale Appliances

Kitchen Aid refrigerator that was purchased at Coast Appliances, stopped working 16 months after purchase. Due to the high cost of the Fridge, we ensured we had factory warranty and also purchased extended warranty, to ensure our large investment was protected....were we ever WRONG.
Whirpool technicians have been to our house on 3 separate occasions between January 2 - March 18 and replaced countless parts. For 12 weeks now, we have not had a functioning refrigerator and Whirlpool refuses to replace the unit - Coast Appliances refuses to get involved. In those 12 weeks, we have thrown out hundreds of dollars worth of groceries. They continue to want to 'repair' the unit, when it is clear the unit cannot be repaired and they refuse to do the right thing and replace the fridge. We have lost ALL confidence in Coast Appliances and would STRONGLY suggest that you do not buy ANY appliances from them, unless you want unreliable appliances and a company that does not stand behind their products or their consumers.

This is the worst customer experience I have ever had. Jason is my sale person and it is impossible to get him on the phone or reply to emails. I bought the items 5 months before my closing days. My delivery was eventually delayed. When I finally had an appointment and waited the whole morning for them, they sent me the wrong item.The correct item never came and showed no sign of tracking. It took me multiple emails and get the builder involved to get Jason to replace me with another stove from their own inventory. I couldnt buy it elsewhere or I'd lose the builders credit. While the replaced stove has lower price than the original one, it took me another battle to ask for a refund of the balance I paid. Guess what, he offered me a wrong refund amount, even when I still have the receipts !! I refused and customer service called me anyway to arrange refund of the unjustified amount. Wow !!

Sonia was following up back to back for me on the missing part from Frigidaire Microwave I bought until I received it. Every tone of Sonia's mail was full of assurance and hope until I received it. I will give Sonia 5 out of 5 for excellent customer service. Management, please take note and encourage Sonia.

It appears to us that this company is strictly about moving a lot of inventory, and we guess that they have a majority percent of resources devoted to that, and a very minor percent of resources devoted to customer service. The evidence of that mindset seems to surface in the myriad after-sale poor reviews.

If you're a new home purchaser and you are offered appliance incentives from your builder and Coast Appliances is mentioned, or youre just shopping to replace existing appliances, I recommend you first do some due diligence. This is especially applicable to new home purchasers, where the incentives of discounts is a strong lure. Most of us make hasty decisions when the option of saving money is offered.

For us, dealing with Coast was incredibly stressful. You need to be clear about the possibility that like us, in exchange for some discounts, there could be some severe challenges in dealing with Coast Appliances. Trust me that the frequent missed deadlines and empty promises just arent worth any cost reduction. The associated anxiety impacts the joy of being fortunate enough to purchase a home.

Do some online searching on the company, and you'll find the poor reviews are all very similar situations for customers, they seem prolific and span across multiple years.

And yet, on the Coast Appliance website and their 'About Us' page, whats written about commitment to customer satisfaction is contrary to our experience and also doesnt appear to align with the other poor reviews from customers.

So while your experience may differ, the following is a summary of our adventure with Coast Appliances.

- We booked an appointment with our assigned salesperson, sixty (60) days ahead of our move day.
- We ordered seven appliances, and the meeting was friendly and cordial.
- Sales guy confirms with each appliance decision, that he's reserved inventory.
- We pay half of the total, and were done.
- In the following days over email we confirmed our delivery day with the Sales guy.
- Sales guy reaches out approximately fifteen days ahead of the confirmed delivery day, and asks us to pay our balance so they can ensure delivery. We pay.
- No mention of any issues regarding our order at this stage and now we've paid in full.

Delivery day arrives, and we start living the Coast nonsense.

- On delivery day, we waited until late afternoon and still no delivery so we called Support.
- Support tells us there was no truck scheduled, as this isnt the delivery date in the system from Sales guy (odd, as we have email confirmation).
- Support explains too, that no inventory was reserved, and only three of our seven items are available. ETA is two weeks for the other four items, but no guarantee.
- No fridge, no stove, no microwave, no hood and no apology.
- Remember, we ordered, reserved and paid-in-full sixty (60!) days ago.
- We reached out to the Sales guy to get some insight and we heard this: We're just distributors and we rely on the manufacturers. They cause delays, its not us. Lot's of customers are waiting much longer than you!
- Wow.

Over the next few weeks, our outstanding appliances start to dribble in.

- Our range appears, and the delivery guys unbox it, and it appears to have been hit by a forklift truck. They return it, and we wait.
- At approximately two-and-a-half months past our order day, we had received all but one appliance. We wait.
- We hit the one hundred and five days mark, still waiting.
- Then Coast reaches out, and our range hood is now available.
- We elect to pick it up from the distribution centre even though it's a ninety-minute drive for us. We think this will speed us to an end with Coast, rather than dealing with their delivery nonsense.
- We get it home, pull it out and the blue protective film has been removed and haphazardly replaced. We realise the box has been opened and re-taped shut.
- To our horror we realise this isnt a new unit but rather a demo-unit thats been installed, used, repackaged and then delivered to us.
- We take pictures, and immediately contact Coast.
- Coast asks for pictures, starts blaming the manufacturer, suggests that Coast doesn't tamper with any boxes, and that the manufacturer inspects every box that leaves its factory.
- I feel like Coast is perilously close to accusing us of something.
- After two weeks, Coast picks up the unit, and only then after seeing the unit in-person admits it is some kind of distribution-centre demo-unit and shouldnt have been sent. Still no apology.
- After much discussion, and us resisting the Sales guy offer of we can have a new unit delivered to you in two weeks, they finally agree to a refund.
- Were finally out from under them, were ecstatic and were celebrating the end of our entanglement with this dumpster fire.

If you're reading this, think long and hard about being drawn into the Coast Appliances circus-tent. Any incentives and discounts may seem attractive on the front-end, but appear as a tissue-thin-veil that disguises, in my opinion, a corporate wasteland fuelled solely by a desire to move a lot of appliances.

Read the reviews.
Caveat Emptor indeed.

Take your business elsewhere. Coast Appliances Vaughan is the worst company we ever had to deal with. The Vaughan location has ZERO support for customer service. Appliances came one by one, several months in between. (We get it Covid). We were initially promised that installation was already included in our package. The lady we initially dealt with left the company and we were left with another person who claimed that installation was not part of it. This new guy had ignored our multiple attempts in communicating and on the rare occasion we get him, has the audacity to raise his voice at us the customers!! How does a salesperson get away with this kind of behavior? How does a company just ignore all these complaints from hundreds of customers? Do yourself a favour and save yourself the headache. Dont give them your business.

I've lived in a condo for just over six months. The condo was BRAND NEW. The fridge has been without the panel since move in. The microwave stopped working, as did the dishwasher. Each time it was WEEKS before these issues could be resolved. Even with the pandemic, their negligence is appalling. I FINALLY got a date scheduled for the panel to be put on and the contractor called in sick. It's comical. They are terrible and any developer or person who uses them is in danger of very, very poor service.

I would like to express my sincere thankfulness to Mike and Joanne for helping me with my Falmec Hood Fan. I really appreciate how you did it in such a timely fashion. Three days to be exact.

It is so quite on the low setting I almost thought it wasn’t on. My wife is extremely pleased, so it’s a job well done.

Can’t wait for my next experience with Coast

Poor customer service. Delivered appliances and sat there for 2 weeks before their installer could come out and install them for us. I personally had to install the vent cover when I paid for such a service that was included in the purchase price. Three months later and we are still waiting for the installer to fix this issue. Wrong knobs ordered for stove, and not happy with the quality of the Thermador Range Hood. Installer books appointments and does not show.

My 3 month old dishwasher broke down. They sent 5 technician over 2 month and now the company went silent. The answer always is "we are ordering new parts". Go buy somewhere else.

Do not trust them. There is no remedy if you have a problem. Maytag fridge has been broken 3 Times in 2 years. Now I am stuck with it. Called coastal the same day I received the fridge due to problems and they don’t take returns.