Energuy Canada

1st inspection great, so was the 2nd. But it's over 2 months ago and the report not sent in yet? Reading the other reviews are making me nervous. Time to contact a Ombudsman.

I completed the second home inspection for the greener home grant on November 9th and had everything paid by November 12th.

The company sat on my application not filling it out or reviewing it and most importantly not contacting me in any way concerning my application.

I had to call in order to find out my application 'slipped through the cracks'.
I received an email shortly after asking for the information of my contractor that installed the heatpump. They should already have this information as it was part of the application IIRC. The technician took a picture of the invoice from the contractor.

I called a second time 2 days later and found out my application is under review ( only because I called mind you) of management and that the person on the line could not tell me what was wrong with my application, I would have to talk to a manager. All managers where not in office. And its Friday so I should wait for next week. I didn't call end of day Friday, I called at 11AM.
Turn around time for any information on my application is 1 week from the second call. Unacceptable that I have to wait a full week in order to find out what is wrong with my application and no option/offers for callback from a manager.

The technicians that came in were very nice and answered many of my questions but the actions/behavior once the second payment was done are unacceptable

The assessment was done Dec 28, today id Jan 18. I am still waiting for report to be uploaded to CGHLI Load portal and for me to have a copy so I can commence heat pump installation. No one at Energuy tells me when or if a report will be ready, despite emails and phone calls.

Second audit worse the first. After replacing 14 windows and 2 doors.
This is not possible. The company will not explain there screw up. Have called customer service 4 times and was told someone would look into it and get back to me. Spoke to the guy who did the last audit he told me had never seen these type of results and would investigate and get back to me he never did. Now ignoring my text. I have also sent text to the audit dept. and no response. This is a joke after spending $23000 on windows and doors and now losing out on some of the grant money is not acceptable.

Bilal in Ottawa was great - intelligent, polite, clean, and an engineer. I havent received our report yet so impossible to rate the service, but I am confident Bilal will produce a helpful and comprehensive report.

Josh was our energuy very nice and professional you could tell he loved his job. Didnt rush was able to ask him question, very knowledgeable of this job. I was impressed

This service is a total waste of money. When we received reports, they were inaccurate, had so many mistakes it was unbelievable for a company in this business. We were preparing to install a geothermal system.
They recorded the number of windows & doors incorrectly.
They stated we had propane as back up heating when that was not true. Our propane furnace was removed and actually donated to Habitat, so not even on the premises. After correcting that, they stated our backup heating was electric baseboard, which doesn't exist in our home either. Then when told the geo water furnace actually comes with its own backup electric furnace as part of the system, they said "well the only thing on our software is electric baseboard and we have to chose one and that matches most closely. You have to have an emergency backup heating". Really? Your software doesn't have the capability to record electric furnace? And how many people have an emergency backup heating system in their home? So, update your software. Now we are documented as "electric baseboard backup", which is the most inefficient way to heat a home.
Another error that was repeated is that they recorded electric water heating. I told them over and over there is no electricity to our water heater, that is NO WIRE TO IT. Our water is heated by the excess heat given off by the compressor in the geo system; the tank is just used to store the hot water. Again, NO WIRE TO THE TANK - NO POWER TO IT. NOT electrically heated. Basically FREE water heating.
In the final "energuide" sticker we received today, (the last straw to motivate this review), it says hot water heating is 21% of our energy usage. This is just not true. Another error in the sticker is they recorded our energy consumption as 74 GJ of electricity (which has to be inaccurate since they recorded us as baseboard heating and electric water heating) and 7 GJ of propane. We only use propane now on our cooktop - ie hardly any usage since we are just 2 people. It is mentioned on our energuide we use the equivalent of 14 BBQ tanks of propane. Again, impossible when no propane furnace. We likely use about $30 worth of propane now.
They mentioned "space cooling 6%" on the sticker. AC with geo is basically FREE because cool water is brought from 8' below ground to cool the air in the house, not like cooling hot outside air as a regular AC unit outside your home does.
For this service and reports full of errors, we paid $791. We received a gov grant and interest free loan for our geo installation but in order to qualify for this we had to have a pre and post energy audit, so we were forced to use this type of service and Energuy was recommended on the gov site.
After sending us many reports during our dealings with Energuy, we had to have them make so many corrections, the worst of which I have documented here, but there were many more smaller errors not worth writing about. In the end the report is still full of errors after many corrections along the way. See attached pic of our INACCURATE "energuide". We are advised to stick this on our electrical panel to prove how efficient our home is now and to maybe show to a potential buyer if we sell. I don't think this would be useful.
I wish I could say don't waste your money but to qualify for this gov help you are forced to use one of the energy audit companies.
I am so happy to rate as zero stars.

Serge was on-time in a snowstorm. Answered all questions, was efficient, friendly, and well prepared. Our furnace had broken down so Energuy prioritized the audit. Thank-you!
Five stars to the company and especially to Serge!

Just as was expected. A clear explanation of everything and all my questions answered. Polite and professional.

I paid for the initial review. They charged me $400 and change for the initial review. Fortunately they didnt show up for the post installation review. After multiple phone calls etc. I finally looked them up. Seems they saved me some money because I didnt give them anymore.