- Approximate cost of services:
- $11.00
- Company Response
Thanks Heather for the great feedback. Let us know if you ever need anything else!
Thanks Heather for the great feedback. Let us know if you ever need anything else!
Hey Chelsea, thanks for the great review and positive feedback. We appreciate your continued support and business!
Honest and aims for better Heating and Cooling Systems
Hi Amelie, thank you for the great review and feedback. It has been our pleasure to work with you over the years and we look forward to many more successful projects!
Humidifier and Nest Thermostat Install
Hello Tushar Rajyaguru. Thank you again for your comments. We appreciate feedback in all forms from our customers.
As discussed on the phone and in other electronic formats, our offer to come to your house to check the work done by our technician still stands. I know that you have an opinion about his level of ability but we do employ apprentices as well as journeyman trades people - in fact it is our responsibility to do so. It would be normal for an apprentice to call a senior technician for assistance. When you hired us you not only got the technician that came to your home but you received the expertise of several other employees as well.
In your review there are some inaccurate statements and claims and while I'm not going to use this medium to point out all of them I am going to discuss two major inaccuracies. The first inaccuracy is that we did not say say that the thermostat install would only take one hour. The second inaccuracy is that you are claiming that your humidifier is not working while in fact the levels you are claiming are within the range for proper humidity according to the Canadian Lung Association and are also consistent with the type of equipment we installed. If you are looking for different results, we could have that discussion to figure out why and also to discuss the appropriate equipment that can do that for you.
Your opinion that the system is not working may be an opinion based on your experience with our technician. We have offered to come back to check our technicians work and if your humidifier is not working properly we will honour our warranty and our work. If however we visit your home and there is nothing wrong with the operation of our product, or if the problem is with the thermostat you supplied (product warranty by you), or if it is user error - it is only fair that we would charge for this service. This has been explained to you several times - I apologize if there has been some miscommunication but we have tried to explain this in detail over several conversations. Please let me know if you have any questions!
Regards,
Carrier Infinity Air Conditioner
Furnace, Air Conditioner, Tank-less Hot Water, Thermostat
Hi Brian,
Thank you very much for the glowing review. It was our pleasure working with you and we look forward to serving you and your equipment for years to come. I will post your comments on our review board for everyone to see - I am proud of my team and the work they do. As you mentioned, jobs like these are not always that straightforward and there are often challenges that present themselves along the way. My team's experience with dealing with the unexpected, large and small, along with their ability to integrate complex systems is what I believe sets us apart from the other contractors out there.
Cheers,
Matthew
Hi Steve,
We cannot thank you enough for taking the time to write this great review and for your very kind words. We are happy to hear that the entire team worked together to provide you with an excellent experience. We look forward to continue working with you and let us know if you require anythings else.
Cheers!
Hi Lauren.
Thanks for choosing Horizon Heating for your furnace requirements and thank you for the feedback.
Please let us know if you require anything else!
Cheers,
Thanks for the feedback. I will let the team know you're happy with the whole experience.
Enjoy your air conditioning this summer!