Aire One West Heating & Cooling

My furnace had to be replaced due to CO readings from my old furnace.
I called Aire One for a quote. David came in the next day and explained everything from the ground up. He was very very thorough in his explanations, telling me exactly what I would need and also what I wouldn't need. He made sure I received the right type of furnace for my home and provided a very reasonable quote for a new furnace.
The technicians who installed the new furnace were also very professional and didn't hesitate to explain the work they were doing and were very helpful in showing me how the new system worked.

I would highly recommend Aire One to anyone looking for a new furnace.

We had very pleased with our experience from Frank ,sales rep at our house with 30mins. of contacting Aire One, Very friendly,honest. T.J installed our equipment was very friendly, professional, and very efficient. We would definitely recommend Aire One to family+friends.Thanks for being so friendly/honest/efficient. Ian +Mary Margaret

Amazing service! One of the best company's we dealt with in years.

Starting from Meira who was very pleasant and professional when we called to setup our initial consultation with David, and ending with TJ the installer, Aire One never stopped amazing us.

David was very helpful in determining what kind of system will work best for us. He was very knowledgeable and answered all of our questions. Most importantly it never felt like the company was trying to push their agenda. Right from the beginning David wanted to know what it is that we are looking for, unlike "another company" who tried to persuade us to rent with them.

We did shop around and could not find anyone who would give us the same service as Aire One for a more competitive price. Believe me that company who's name I did not mention tried very hard to get our business. But instead of concentrating on serving the customer, it felt like they were more focused on their own profits. So we ended up going with Aire One, a company that gave us the best deal right away, no bullshit and no runaround.

Dave visited us several times and spent hours making sure that all questions were answered and that we are comfortable with our decision. Let's face it, you don't just go and spend $10,000 without making sure that you know what you're doing. He took accurate measurements of our old furnace and all of our rooms and windows.

TJ the installer come on the day he was scheduled to come in and took all the measurements once again, making sure that David's drawings were correct. The next day we had a new furnace. Because this was no ordinary swap, TJ had to come in one more time the next day to complete the installation. He completely rebuilt some of the ducts, removed our old "antique" furnace and A/C.

The basement was left just the way it was before he came with the exception of brand new beautifully installed equipment. He even sweepped the floors. All cables, hoses were neatly strapped together. Seriously I never saw a person work so well. TJ also took the time to answer any questions we had and did everything exactly as we expected it, in fact even better then we expected.

Now we are enjoying our new home comfort system. It is so silent and the air distribution is so even. We actually ended up lowering our heat by 2 degrees because we didn't feel we needed it to be so high. Our home is very pleasant to be in.

Tomorrow one more person is going to come to make sure everything was done properly. This is how Aire One West guarantees quality. Love the service. I highly recommend them to you all. Don't jump at the first available installer or home comfort provider. Do some homework, shop around. Only educated clients get what they want.

This review might sound like a bit too much, but it is the least I can do to thank all the people who worked so hard to give us the service that we paid for. I'll give Aire One West 10/10 any day!

P.S. Just to make sure this doesn't sound too unrealistic I'll mention that we did run into some problems; our original order had a thermost without wifi capabilities even thoughvwe were supposed to have one. As a result of some minor miscommunication TJ didn't have it on him on the day of installation. The next day TJ installed the thermostat and made sure it was working properly.

At the time I contacted Aireone, they were very professional and friendly.

They sent there rep out with in a couple hours...Dave very professional
and the furnace was installed the following morning.

I was very happy with there service, they made it easy to buy, did not try to upsell and my tenants are warm and the furnace is quiet.

Thank you Aireone for making it so easy and NO UP SELL on anything.

One more thing, Aireone was the 3rd company I tried, first 2 failed me.
Yes, I would recommend this company

Nancy Todd

We have called Aire One in twice in the last 6 months to address some furnace issues as well as install a humidifier into the system.
My comment is on the outstanding service we received from their technician Ross, who was sent both times. His professionalism, knowledge, attention to detail and pride in his work combined with taking some the time to explain what was happening was very refreshing. We have dealt with a lot of contractors over the last couple of years and this is not the norm we have experienced. We will definitely be coming back to Aire One the next time any issues come up requiring their services.
Thanks Ross and Aire One!

WORKERS WERE KNOWLEDGEABLE. THEY ARRIVED ON TIME AND WORKED IN A EFFICIENT MANNER. WORK WAS DONE ON TIME AND WORK SITE WAS KEPT NEAT AND TIDY.
THEY DISPOSED OF ALL OLD ITEMS.

This company is the WORST!! From the sleezy saleman to Mike the owner ! I had went with Aire one because the salesman seemed so sincere Boy was I taken After the furnance and air was installed the next morning woke up to a flood in my basement called Aire one and they called the contractor then they called me back to say that the contractor would come with a pail and bucket and clean it up :( I had 3 inches of water on the floor They held me hostage by making me sign a financing paper( which was later whited out and changed to a higher interest rate ). I have only one thing to say about this comapny on Upper James in Hamilton and that is Buyer Beware Run :(

I found Aire One to be very unprofessional. Depending on who I was speaking to on the phone to price varied approx. $500. The person that installed the unit ran wires across our hot water line which is a hazard and we had to fix the problem ourselves.

Great service, and price was good considering we didn't have time to shop around in the middle of winter. Placed a call at 9 am and had service in by 11 who laid out the options for repair, and then new furnace was installed by the evening.

Our furnace stopped working this winter - we called Aire One - they were here in no time, diagnosed and repaired the problem quickly, and were very professional about it. I felt they wanted to understand and fix the problem vs. make a quick buck. Would recommend these people!