Aire One West Heating & Cooling

During the recent heat wave our 28 year old air conditioner finally gave out. Our furnace, of a similar age, was giving us trouble earlier in the year and the decision was made to replace both. We obtained quotes from several reputable area HVAC dealers and put our faith in the staff at Aire One. Luckily the units we required for our home were in stock and the work of replacing our old units was begun the next day. The installation went smoothly and the crew were great. They were very professional and accommodating, kept the mess to a minimum and did a great job of cleaning up. The new units work beautifully and we only had to suffer through two nights of heat. Unfortunately, due to the weather, they could not complete the new furnace vent and we've been waiting two weeks for the completion.

Neil Laidman
rusty_cdn@yahoo.ca
L9B 2J6

Had to replace furnace and AC units. Nemo spent about an hour with us determining best units for the house and addressing all of our questions and concerns. I appreciated that he didn't appear rushed during this initial appointment. He was also very accommodating and was able to have the technicians come install the new units within 2 days. Technicians also did a great job explaining what they were doing and went above and beyond correcting the errors from the previous company from which we were renting equipment from. Highly recommend!

Extremely satisfied with Aire One, had a big job in an old house with no ducts, Nemo assessed and recommended the best equipment, and the installers Abbas and company where true professionals throughout the whole job. We cannot be happier with the new ducts in every room of the house as well as brand new Furnace, AC and Tankless water heater. Thanks so much! Aire one is always our number 1 choice and it was a pleasure to deal with Nemo, Abbas and their crew.

Approximately 5 months ago we had Aire-One install 2 furnaces, 3 air conditioners and a tankless hot water system.
This review, while lengthy, must be shared because credit must be given where credit is due. While I'm not in the habit of sharing online comments, I have this overwhelming need to firstly acknowledge the exceptional service we experienced during this process, but, in addition to that I wanted to provide a true depiction of the units themselves and how they have performed for us.
As an experienced home owner, when we met with Nemo. My first impression was, "what's this young man going to know.....just another salesperson. " Let me add that we met with 3 other salesmen. Nemo was a standout. He was informative, acknowledging things that we had overlooked, living in a 2 story for the first time. He was patient, and understood that we were going to do our due diligence before proceeding with this endeavour without him trying to sway us in any way. Keep in mind we were installing 2 furnaces, 3 ac units and a tankless hot water system. He was always timely in returning phone calls no matter day or night. He didn't try to over sell and was attentive to our specific needs. He was prepared and organized even taking pictures for the installers so they would be prepared for any obstacles they would encounter both inside and out, so the project would run effortlessly. Nemo returned after the install, making sure we were satisfied.
Now onto the installers, 4 young men lead by their leader Abbas. I only have one word to describe them.......AMAZING!!!! Their attention to detail was meticulous. I cannot say enough about Abbas and his team. He told me he was the best and I can absolutely confirm that. He is an absolute winner in my books.
Now, onto the Carrier products. The Carrier units in this home were approximately 24 years old. We considered other brands, however,
decided to stay with Carrier as they stood the test of time.
1) As to the noise of the units, sure I hear them.......somewhat. The noise fades quickly in time. Where our furnaces are located there is no insulation in the ceilings. One can only expect some noise to penetrate through. If it were problematic, there is a cure.
2) We have noticed a change in our gas bill, definitely less than previous years. Overall, we are satisfied with the units.
3) The AC units have not been in operation yet, so no comment can be made at this time. We did request the blankets for these units to help muffle any noice that may come from them.
I have however, been in touch with Aire-One to arrange for a start-up and that conversation was seamless.
The one drawback with our tankless hot water system is the location. Unfortunately, the closest outside wall was substantially away from the furnace so it takes a couple of minutes for the hot water to reach the kitchen faucet. Never having had this issue before, I recognize that its simply just one of those things, but certainly something to keep in mind.
No issues with the unit itself.
I would highly recommend Aire-One, Nemo, Abbas and Carrier Comfort Series 59TP6080 furnaces and Navien 180 tankless hot water heater for anyone in the market without hesitation. I am however, unable to comment on the 24ABC630 AC's at this time.
I hope this review has been helpful.
Karen Hayes

Ross Farewell

Did a great job cleaning the furnace, but far more importantly taught me more about my furnace then the techs over the last 15 years. We will consider your company first for a new furnace. Please forward to his boss.
Jon Peterson

The team at Aire one were very professional. From the sales team who were very knowledgeable on the various products, to the installation team led by Abbas who did a great job of the installation.

On time and very professional two man crew who changed my AC. Cleaned up the mess they made and very knowledgeable with what they are doing. Price is very competitive. Highly recommend this company!

After furnace/AC install I had 3 floods in my finished basement. Never suspecting the install by aireone, I replaced 2 basement windows ($1900), had the water heater replaced and relocated, installed a pan under the washer and replaced the carpet as after 3 floods it and the underpass wash shot and stunk. During a really heavy rainfall culprit exposed itself. the hole to feed lines to the A/C outside was literally pouring water in. They had a small amount of silicone on the inside wall and nothing sealing the outside. A toddler would know this was backwards and would eventually decay the foundation. Calling them in I was told that it wasn’t their hole. It was already there. Even though they stripped the old lines and sealant out of it. They refused to compensate for any expenses occurred and even wanted to charge me $700 to relocate the hole. When they sent an installer over with a can of spray foam I told him to take a hike as the repair I did myself in the dark with high quality silicone was better than anything they could do. Hasn’t leaked since I asked them to leave and don’t come back. The repairman was stressed and said this kind of thing happens all the time and they won’t stand by their work. DO NOT USE THESE PEOPLE.

I had my furnace and humidifier looked at and maintained by Jawid from Aire One... I was very satisfied with his work. He is very professional and he explained everything that needed to be done as well as explained costs and payment schedule for maintenance for the following year to help save me money! Thank you for your professional work Jawid. Yes I recommend this company.

I have been calling around for a quick furnace replacement and with my brother's recommendation, I called Aire One.
They were able to install right away, they were at my house approximately 3 hours after I made the call. The technicians that came covered the floor to keep it clean from their coming and going inside the house.
They left the area clean and tidy and I now have heat in the house!