Appliance Repair Team Inc.

TERRIBLE>>> TERRIBLE>>> TERRIBLE
Shame to admit that I trusted google reviews and did not find the ratings on yelp earlier.
After 20 min of diagnostic labor that transferred into $290 charge I was advised that they have to order part which is super expensive and hard to get by so I have to wait 1-2 weeks (and, hey, they don't mark up on the parts - LOL) so I paid $1,650 deposit (out of total quote $3,000). A day later got a call back from manufacturer saying that the the part is $450 and they can ship it to me withing 2 days and Repairs team charged me $750 restocking fees
I wish there is an option for 0 stars

DO not trust these people. charged almost equivalent to the new one but not fixed. as of now it more than 15 days and still no response from them. When i call the customer care for the refund they are very arrogant and they are saying that only a peanut will com for refund.
It seems i lost my $900 for trusting these people , so please do not trust these people.

They told my mom the service charge would be $80, then charged her $360 UP FRONT in order to even look at her fridge. Did nothing, left, I called to complain and received horrible customer service from MK. Asked for a manager to escalate my complaint and was denied - they dont have a manager for labour complaints. Its a small amount but I am seriously considering small claims, just for the principle! I am so angry!

I called on Thursday at 8:40 to inquire about service. I scheduled a service call for the next day. At 9:10 my son figured out the issue and got my fridge freezer to work. I called to cancel and now they are insisting on sending. my account to collections to charge me for the booking. It was less than 45 minutes between calls. I wish I had read the reviews here, I would never have called. Do not go hear this company.

a so called technician came to check our microwave on 26 February 2023 and advised us that its Magnetron needs replacement and took $ 528 in advance of total cost of 783 never to come back. We called the Company assigned technicians and they told us that Magnetron was perfectly working and fixed the problem at a total cost of $ 350. Despite continued purgation, this Company has never returned the money. Please beware of this company as they have absolutely no integrity and I am not sure if they are capable of fixing anything.

Overcharged for part $289 plus labor part is $51 on Amazon. Im not disputing the labor charge but an 1100% up charge for the part is usery

Do Not use!! They charged $565 for an hour just to inspect and provide quote.

This company is not real. They do the same thing for everyone. They take your money and leave you with the broken appliance. They will never contact you again

Back in May I had this company out to repair the door on my fridge and the clock on my stove. They had to order parts for both. It is now August I have not seen the parts they keep giving me excuses and making appointments to send a technician out then calling me an hour and a half before he supposed to arrive to tell me they dont have one of the parts. So far I have spent $751 on a service call and parts Ordering And they want another $520 when they show up with the parts. I have called in regards to them making appointments and cancelling an hour and a half before how many days is someone supposed to takeoff of work so they can just cancel. I have a call in to customer service to see if I can get a refund on at least some of my money but judging by the reviews I see above I am probably over $751 . This company should be reported.

Absolutely disgusting service! They will take your money and you appliances will still be broken. Stay far away! Customer service is an absolute joke! They give you 1 million excuses hang up on you put you on hold for no ridiculous reason give you the absolute run around. They are rude and incompetent. They take your money and run. And Ive been going through this nightmare for two weeks with these absolute shameless people that call themselves licensed and Im still left with a broken appliance and out $850. Every time you call to get an issue resolved. Its another story another runaround they are completely unprofessional. Stay far away from this company take your hard earned money somewhere else. When you call the customer service line, nobody knows the answer they keep giving you the same run around. Theres no manager to speak to. Its absolutely bogus and ridiculous. The technicians are not license. They leave you with Mickey Mouse repairs charge. You ridiculous amounts of money and leave you with a broken appliance. The only thing they know how to do to be dishonest to take advantage of innocent customers, and taking your money.