Appliance Repair Team Inc.

DO NOT CALL - Terrible company.

When called they give one quote on the phone, then Taj, the repair person shows up late to the appointment and demands a higher service call fee. First glance he says he can clean the washing machine and it should be ok without needing new parts - great. 40 minutes later he says, yes it needs a new part but he has it in his truck. Part is $225 alone. 2 hours later he is still at it and has 'discovered' it also needs another part that has to be ordered.

1 week later and he returns, late again, to install the part. Machine runs, but sounds terrible. He hasn't leveled the machine properly (front loader) and it is banging and moving across the floor. We stop using the machine and call him back to level it. 3 days later he arrives (late) and supposedly levels it. We use the machine, still banging away, not leveled, and it breaks. The repair person is either completely incompetent or is intentionally damaging the appliance to get more parts. Added all up with parts and service and tax I have now paid over $700. Marcella the customer service manager says she has submitted a refund request on my behalf, but now doesn't return phone calls.

I am also posting this review on Yelp and with the Better Business Bureau and anywhere else I can think of. If there are enough people that have lost money with Appliance Repair Team, we should get together and start a class-action suit. Love to hear from you, if so.

Sending out a HUGE WARNING, not to ever use an Appliance repair company called APPLIANCE REPAIR TEAM (Appliance repairteam.ca).
Here's the short of it.
They came out to fix out fridge (compressor) and washing machine(drain pump), on the Sunday before the holiday Monday.
They left with $1824.68 of our money, up front, even after they tore a huge gash in our floor, to return to fix the appliances the next week...Wednesday they said.
Wednesday no part. Thursday no part. Friday, Dave stayed home and the part for the washer did arrive and was installed. Only to be told immediately that we needed another $500 part. Would have never put both parts in, had we known this. Would have bought a new washer.
Dave waited the rest of the day for the compressor for the fridge. At 5:30 he called and we found out they didn't have the part.
No part Monday. No part yesterday. Today we were told they would give us a refund of $1069.20, because they are charging us a restocking fee for a part we have never seen. Rest assured, they have ordered it, they tell us!
So we spent a total of $755.41 and not one of our appliances works.
BEWARE.

Had a leaking laundry machine. Quoted $90 on the phone for a technician to come and diagnose the issue, and if I go ahead with the repair then the fee is waived... Technician shows up and won't even look at the washer until I agree to a $320 labour fee. We go ahead with things and he's gone in 30 minutes saying that the leak is fixed. I try the machine an hour later and it leaks worse than before. Called them to get him back and got the run around on the phone for 6 hours. 3 days later he's supposed to come back... I take the day off work to be home for him and the technician doesn't show up. So this company is great if you want to pay cash up front and get no work done.

They completely condos from beginning to end. My husband looked up appliance repair and of course the appliance repair team showed up. We should’ve looked at reviews but we were anxious to get her dishwasher fixed what a mistake. They come quickly they take your money quickly they leave quickly and they leave a mess. They did not fix our dishwasher they did not get any parts they told us everything was discontinued. When we phone back they did not return our calls they didn’t even tell us the part wasn’t available until we repeatedly called them and were put on hold. We tried to talk to a supervisor or owner or anyone other than a very young girl who seem to be the only one answering the phone. It was obvious from the beginning we were not going to get any help she kept putting us on hold either that or being cut off. We never got an answer and now we’re looking for a new dishwasher sadly. Our dishwasher was only six years old. Neither my husband nor I want to spend another $316 on repairs that don’t happen. This kind of thing leaves a very bad taste in your mouth and makes you dissed trust anyone in the Repair business. Always check out reviews first.

My dishwasher broke and unfortunately a google search turned up these guys. I paid $350 for labour before he even looked at the dishwasher. He assured me beforehand that parts would be under warranty, which I had in my hand. Later on, he said that the part would actually cost me $600 plus tax, and that Bosch's warranty was nothing but marketing. Call Bosch directly and DO NOT use this company.

Fridge not cooling. Called them up and was told it was $80 tp come out and that cost would be applied the repair if we went ahead. Repair guy shows up 45 minutes late without a call or apology. He comes in, looks at the appliance and tells me it’s a faulty circuit board. He has me sign a form that indicates $270 for labour and let’s me know it could be more for parts. he proceeds to takeoff a couple of panels from the fridge and then says it is the compressor and it will cost $1600 for the part and labour. Lol. I refuse but he still charges me $270 _ for not doing anything but diagnosing the issue in 20 minutes or less WHAT A RIP. Upon reading reviews on other sites. It seems like ism not the only one they did this to