Aire One (Aire One) Heating & Cooling

Our air conditioning crashed a couple of years ago. Not surprising considering its age. We obtained three quotes from known local contractors. Aire One was by far the lowest. The significant (25%) difference in price concerned us a little, but we went with them anyway hoping that their installation crew would be good. The equipment was well-known good quality standard brand equipment. The installation crew was excellent...professional, courteous, skilled and cooperative. All in all a really good job at a price considerably lower that the competitors. It is now two years later, and there have been no problems at all.

Then again last year, to take advantage of the government credits, we replaced our aging furnace, HRV and humidifiers. Again we got three quotes and Aire One was again by far the lowest. Quite frankly I do not know how they do it; it must be their bulk buying and low margin high volume. We gave them the contract and again the installation crew was professional and skilled. So far we have had had no problem whatsoever with the equipment.

Aire One is without any doubt the lowest price, highest quality contractor in the area. There are a number of office/franchises....however I am referring to the John Street, Markham/Thornhill office.

We called the Aire One Dupont office (Toronto) for a quote on a ductless air conditioner in our 100+ year old house. The sales consultant was nice, and although he recommended buying and installing two units for our two story house, he was not pushy about it. So this is what we agreed to in the contract:

1. The condenser would be installed on the side of the house, out of the reach of our 2 year old. We even paid extra for the angle brackets for this type of install

2. The drainage line would be run to the outside of the house

3. The head would be installed at the top of the stairs, blowing down the stairs and the hallway.

We were originally scheduled for the install on a Thursday, but then we got bumped to the next day, Friday. On Friday, we received a call informing us that the installer would not be arriving until later. He did not arrive until almost noon.

Immediately, the installer wanted to install the condenser on the ground. I said no, that is not in the contract, and we had paid more for an installation on the side of the house. That should have tipped me off immediately that he was going to try and take the easy way out on the whole installation.

Next, he wanted to drain the condensate into the bathroom plumbing, rather than to the exterior of the house. He explained that it would be nicer and easier. I thought it would be a good idea too, until he said it was "not his job to tie it into the plumbing". When I stated that I was not told that I had to get a plumber, he suggested I use a bucket under the sink. I was vehemently opposed to this idea. Later, another installer from Aire One also suggested that we drain it directly into the bath tub, which would be even worse in terms of it being an eyesore and for potential staining and mold.

Finally, the installer wanted to install the head above a bedroom door that would blow directly into a wall, instead of down the stairs and hallway. Again, this would have been the shortest install route for the power and the refrigerant lines. Of course, I refused this suggestion too.

In total, the installer spent 6+ hours at our house, with nothing accomplished except for a few very clumsy holes cut (punched?) into the walls. He had spent most of that time arguing with me on the details of the contract, and trying to convince me that the easiest way for him was the best way.

They then left for the weekend. We assessed their (non) progress, and based on the fact that we 1) were still within the 10 day cooling off period for contracts 2) that NOTHING was actually installed, we decided to cancel the contract. Aire One did refund us the full deposit, although via cheque rather than credit card as we had originally used (probably to avoid the 2% fee, but they had made the excuse that their machine was broken). We also asked that they patch the holes in our walls. They did make an attempt, but the job was rushed and sloppy, and the mesh is already peeling.

Another very strange thing we found was the that installer was wearing a Home Depot ID badge. Perhaps Aire One had subcontracted out due to the high demand during hot weather? Overall, I found the installer to be lazy, argumentative and incompetent.

We were very disappointed in Aire One and will never deal with them again. Nor will we ever recommend them to anyone.

I had my furnace and air condition system replaced. Received a lower price on a superior unit than competitors were offering for an inferior combo. The installation crew was great. Very satisfied.

This summer during the heat wave, my air conditioner would not turn on. I called Aire One thinking they would not be able to come for a few weeks due to the busy season but the kind operator told me they could come tomorrow!

I was pleased to hear that and even more pleased that the technician gave me a call to ask if he could come earlier, he arrived right at 8am.

He explained to me what he was going to do and how much it would cost to find the problem. 5 minutes later he came back and asked if I had an A/C cover and if it's possible it might have turned on by accident in the Winter.

Turns out the newer A/C's have a safety kill switch that disconnects and shuts down the A/C if the cover is on or if the outside temperature is cold. All that was needed was for the technician to reset that switch.

The whole appointment took about 15 minutes and I am one very satisfied customer, Thank you Aire One!

-installed a high eff furnace last summer --lennox g71--and added extra insulation in the attic--so far saved over 50% on heating costs over previous year--aire one did a great job -- air filters for this furnace cost about $60-$70 which they recommend should be changed yearly

I had Aire One on Dupont St. do a tune up on my furnace and I bought a warranty for 1 yr. parts and labour.Recently we had no heat, so we checked and found that there was no flame in the furnace. A few years ago we had problems with the flame sensor and the service technician from the company we were with at that time, gave us a few extra sensors. So we replaced it, but the furnace still did not ignite. We then put the old sensor back in. When Aire One's technician came, we told him about the sensor.He discovered that the ignitor was the problem and he replaced it. He then presented me with a bill for $160. I told him that I have a warranty and he said I had voided the warranty and that I had damaged the ignitor (even though the ignitor and the flame sensor are on opposite sides of the furnace).He then removed the ignitor and told me to go elsewhere. I finally agreed to pay and he reinstalled the igniitor. I spoke to several people( service manager included) and they supported the technician's claim.
I would not recommend ever using this company. They obviously do not honour their warranty and the invoice for warranty service does not state that the customer cannot touch the furnace.
Save yourself a headache and just don't deal with this company.

Recently I was shopping around for the new heater and air conditioner, so I've called several companies including [competitor's name removed--Ed} in order to find the best deal. The Aire One consultant was very knowledgeable, explained all the details and gave us lots of valuable advises. He was able to give us a very good price and beat all the competitors. It was very positive experience that save us thousands of dollars.

I recently changed my servicing of my furnace to Aire One. I am pleased to see that the service is much more personalized compared to Direct Energy. They responded quickly and the technician was very nice and efficient.

They did the work fast. They were very efficient. All of the workers were knowledgeable and professional. The price was very good and comparable to other companies. They were punctual.

Very good company to deal with. Installed a Carrier furnace and new outside Air Conditioner. Justin was easy to deal with and explained all our options and helped us sort out the rebates. There was a little mixup on the rebates, but they sorted it out for me and got us our full amount.