Aire One (Aire One) Heating & Cooling

I had problems with my furnance on April 9,2011 and called Aire One. The problem related to the flame sensor on my Goodman Furnance. the techinician told me it is not that expensive. he went to the car to get the part. When he come back he told me it was $234. I tried to get the part with a lower price as it seemed exepensive to me. And I was told only for Goodman brand the part is this expensive. Because I had only 60 F in my house and knowing I will be charge $99 for diagnostic only I felt that I don't have choice and have it installed. After the technician left I went on line and checked on the internet the price for the part I had changed. The price ranged from 8$to50$.After that I called several business on same line of business and was told that the most they would have charged me would be $150. I paid $ 319.79 by cheque#135 for half of an hour work and one part that I understand it is not as expensive as I was charged. I belive I have been overcharged and not offered any other options. I totally disagree with this way of doing buiseness and I will never recommend or use theirAir One services in the future

When Aire One came into give the estimate, they were really professional. The representative I worked with was really nice and helpful. They had the best price that we could find. The job was also done in a timely manner.

Our furnace died one cold night in January. Aire One had a consultant out within the hour, and had a new furnace to us within 24 hrs. We had only positive experiences with the consultant and installers.

When booking the appointment for installation, the agent said that it would only take a maximum of 3 - 4 hours for the full installation. The technician that showed up was a sub-contractor and he brought an apprentice with him. The work took over 7 hours to complete and they also didn't have all of the parts needed for the job, so they had further delays when leaving to get equipment/parts. The A/C unit works fine, but I had not planned on 7 hours of labour.

Air One Markham installed my furnace and AC a few years ago. The AC broke down last summer - when I called Markham, they tried to pass me off to the various franchisees around the city. No one would help and they all tried to pass me off on the other. Calls were never returned. Finally after threats to go to the media, and half a year of no AC, someone came, charged me $400 to fill the freon but offered no guarantees it was fixed. This happened a second time. I finally moved to a new company.

They replace my old furnace with new york high efficence furnace (Still keep my exist air conditionor and temperature controller) on November 2009. It works fine for furnace at first. Then it stops working. After aire one technication replace the new fuse, furnace works fine.. That technication told us it is our temperature controller issue, they will charge us the fee although it works fine with my old controller. On July 2010, furnace blow the fuse again when we try to turn on air condition. This time it turns out the wire aire one put to connect my old aireconditionar with furnace was wrong. Really bad service, they connect the wrong wire at first place. My tempset was good.... They just want to charge more money by any chance ....

I was very nervous about spending this kind of money with a company I did not know but the experience was terrific!.
A fair price, unbelievable warranty (10 Years!!), professional installation...even rolled out a red carpet to protect my floors. I highly recommend this company and would not hesitate to use them again.

NEVER USE THIS COMPANY!!!
We needed a new chimney liner installed and this company sent one man to do a two man job. Once he got it done, we noticed that the duct work had a gap that would allow exhaust to enter the home. When confronted, the worker argued that we didn't know what we were talking about. Then he backtracked and fixed that gap. The next day, we had a new water heater installed, and that technician (different company), noticed that the venting was done incorrectly. There were several other gaps, the duct was not snapped together properly, the ducting was not screwed together with the correct type or number of screws. He was suprised at the shoddy job. On top of that, one of Aire One North employees OPENED A BEER ON OUR DRIVEWAY - Not Professional in the least.
They say they do not have a customer by my name? I have their invoice to prove they did the "work". Do not hire.

My husband and I replace our expensive oil furnace and 2 water heaters rented by Direct Energy. The installation was done is a time manner but some problems with The approval of installation with the Ontario Energy Board. We worked directly with president Matthew Arbab who personally got involved with manufacturer and the government.After two days of no hot water....Our two gas water heaters were approved for use as well as our mid efficiency Gas Furnace. Today we are saving over 35% in electricity bills thanks to these gas water heaters. They have proven to be one of the best investments in our house because like most homeowners we are saving money that would be spent on expensive electricity bills..

Full Install took approx. two and 1/2 weeks;
-they sold me a steam humidifier without the knowhow to install the unit.
-a senior electrician had to do a full rewire due to a flawed install
-drainage was improperly installed

Follow-up
-unit didn't fire-up to start the heating season.
-technicians came out three times before properly diagnosing the issue and resolving.

Definitely not the type of service that was sold (when I signed the contract), and absolutely not the type of company I'd recommend to others (price isn't everything). Hopefully, they take this oppertunity to properly (re)train their service and install staff.