Do Not Honour Parts and Labour Warranty
I replaced my furnace and airconditioner at the same time with Aire One and signed up for their "comprehensive parts and labour warranty" - which assured me no charge parts and labour coverage as long as I subscribed to their annual maintenance plan. Recently my air conditioner was not cooling properly and after some testing it was determined that the evaporator coil had sprung a leak. I was forced to pay for the coil even though I was compliant with the agreement. The manager Mario is pretty rude and was absolutely unwilling on compromise on this even though the evaporator coil was not mentioned in any of the exclusions under the contract. My advise to home owners is either do not use these guys, but if you do make them amend their contract to clearly state any exclusions from the warranty.
- Approximate cost of services:
- $500.00
- What could this company do to improve their services?
- Honour their parts and labour contracts.
- Any advice to offer fellow homeowners facing a similar project?
- Always ensure your read any warranties you purchase and have the company clearly state any exclusions.
- Company Response
Thank you so much for taking the time to share your feedback of your experience with Aire One. We appreciate your business and thank you for choosing Aire One.
We’ve reviewed the details of your file and would like to clarify the situation. You are right the Aire One does offer a 10 Years parts and labour warranty plan, which is valid for 10 years once the required annual maintenance is performed. Your furnace and air conditioner were installed in July 2001 and our records show that you did indeed have the maintenance performed annually. However as mentioned the warranty was a 10-year warranty and July 2011 completed the 10 years. Your evaporator coil was replaced in August 2011 therefore it would not have been covered under warranty.