Furnace sale, install and service
I had Aire one sell me a mid efficiency Lennox gas furnace in 2001.
Here we are in 2009 and the furnace still does not work properly.
They offer a 10 year parts and labour warranty on the basis you use them for yearly maintenance. These same people have not been able to have my furnace run reliably. A Lennox representative came with a technician after 7 years of complaints. They found a connection not properly grounded causing part of my woes. Still no apology or claim of fault on their part.
The furnace needs regular service because of the poor installation. To this date they have not been able to make this furnace reliably.
I did buy one of the better Lennox models. If it were a lemon they still should be able to make it function reliably.
I found that the technicians and the manager at Aire one seem to point the blame on the home owner rather than take the onus and fix their mistakes to resolve the issue.
Be very careful when dealing with this location of Aire One.
Don't get roped into the 10 year warranty based on them providing you service. In the end you pay for it.
Also get everything on paper. Regardless of how small. These guys don't seem on the up and up. It's unfortunate these people are allowed to stay in business.
- Approximate cost of services:
- $5,000.00
- What could this company do to improve their services?
- Rather than post a note on Homestars asking to help, help when the owner informs you there is a problem. Not only when a bad review is posted.
- Any advice to offer fellow homeowners facing a similar project?
- Ask questions. Ask to speak to previous customers. Customers that had problems not those listed as referrals
- Company Response
Thank you for taking the time to share your feedback about your Aire One experience. We appreciate your business. We would like to properly address your concerns but we need to be able to find your file in our system. Kindly provide the full name on the contract or the contract number so we can look further into this case and respond appropriately.