Less Mess Enviro Bag

I ordered a cubic metre of pea gravel for my backyard from these guys online. They delivered it today and when I got home, immediately noticed the damage to my porch. The brick column was clearly hit and the limestone cap is now about 4-6" off centre causing the 6x6 pillar to lean significantly. Important to note that both of these support a large roof over my porch. My daughter was home when this was delivered and expected the guy to have paperwork for her to sign, but he took off after delivering the stone. It's difficult to believe he didn't know he hit this because these are pretty large. So he took off without saying anything, which makes this a huge potential liability. I called them immediately when I got home - no answer, no option to leave a voice message so I ended up emailing them. Will wait and see if I get a response and how they will fix this. The irony is this column was just rebuilt - the pillar and porch are brand new. We just finished the porch 2 weeks ago so I'm beyond furious with this level of negligence. Definitely do not recommend these guys. They also left 3 tonnes of pea gravel leaned against that column.

UPDATE: Talked with them this morning and Matt from LessMess basically told me I need to prove that his driver did this, because the multiple photos spanning the last 2 weeks of the redone porch and the fact that 3 tonnes of gravel is leaning against it isn't enough. I have now had to engage legal counsel.

I ordered a yard bag of riverstone, I had ordered similar product from them in the past.

This bag was not the anticipated 2-5" stones I ordered, but rather 1-2" stones. I spread the stones digging deeper in the bag hoping to find the larger stones on the bottom, which was not the case.

I contacted the company to let them know about the product. They dismissed me, asked me to load the rocks back in the bag for a full refund, or they'd give me $15 back if I kept the rocks.

Given the premium you pay for their service, the $15 refund for their mistake is insulting.

I am sure their products are fine most of the time. Should you encounter an issue that is their fault, don't expect them to rectify it fairly.

We ordered two bags - one of soil (a bit sandy) and one of cedar mulch. The cedar mulch was awful. It did not smell or look like cedar. The color is not attractive. We also ordered a bag last year which was great. This year it was junk. It contained sticks and garbage (see the paper towel in the attached photos). The gloves in the photo are mine but the other items are for perspective. We contacted the company and they were unapologetic. You might save a few bucks but you get what you pay for. We won’t be back.

I placed my order. They charged my card. I received an email confirmation with a delivery date. Then I received a phone call stating they don’t deliver in my area. Seriously.....Really bad customer service.

Ordered and paid on line. The order was accepted and delivery promised. Delivery didn’t happen and no one could answer why. Then told it wouldn’t happen at all if no other orders from my area placed. Had to scramble to find another source. Definitely would not recommend this company.

I order 2 large bags of soil to be delivered to my house. Less Mess delivered them on time and was great to deal with on the phone. Extremely helpful in determining how much soil was needed and what the best kind was for my application.