Shawn the salesman was good however one of the installers had a terrible attitude. When on the roof installing the liner down the chimney, he became upset about me observing them on the roof and asked me to go inside while he worked. Later while still on the roof he dropped a lit cigarette butt off the roof on one of our patio chairs which burned a hole through the fabric.
Update Oct 2013: We have since learned that this installer no longer works for the AM Group.
Starting our second year with the Regency insert and it is still fantastic and we are very pleased with it.
Steph and Uta