Am Group Heating & Cooling Ltd / The Fireplace Club

For about a decade, we have employed AM Group technicians to repair and provide annual surplus for our gas fireplaces. Our usual technician is one-time, efficient, helpful and safety conscious. Our experience has been excellent. Having our fireplaces inspected by experts heps us to feel safe.

Replaced our old fireplace that was previously improperly installed and having various mechanical problems. The team put in the new fireplace the same day and it was up and running. The new unit looks great and during the sales process we looked at various options before deciding on a Napoleon unit.

After 20 yrs. our fireplace stopped working. It required a new valve & pilot. Once the parts were available, it only took a couple of days to arrange an appointment to install the parts. It took the technician 1.5 hrs. to dismantle & rebuild the fireplace. He was not only very knowledgeable, courteous & friendly but also very tidy with the work area. After completing the installation, he did a thorough check to assure us that the fireplace was safe. No gas leaks. We now have a fireplace that works like new. This technician, Reza, is very highly recommended.

Very smart technician, his knowledge exceed the manufacturer manual. He solve all the issues in less than 15 minutes.
I'm so impressed.

We had our old gas fireplace replaced with a new one. The entire process from start to finish went very smoothly. Between Shan, Lee-Anne and Raza the project was done on time and within budget as originally quoted. Raza and his crew arrived on time, made sure the floors were protected and cleaned up after the installation was complete. I really appreciated the excellent communication that was maintained with everyone that we worked with.
Great job!

Fantastic service we received from Ray on our 24 year old gas fireplace. He was thorough, patient and clearly an expert in fireplace maintenance and repair. Our Napoleon unit had not been cleaned or serviced for some time and was overdue. Ray took the time to clean and repair it and walked us through his work. Thank you for being patient with us and our work schedule and for making your way downtown to see us, Ray. It was very much appreciated. Our unit looks as good as new.

I contacted AM GROUP Heating and cooling Ltd: the fireplace club, regarding an issue I had at a rental unit with the fireplace. I was pleased to speak with the technician Ray who arrived promptly. He checked the pressure and completed a thorough diagnosis of the unit. We were told by other dealers that we would have to change the fireplace. It would have cost thousands of dollars. We had another company come in three times to check the unit. However, the tenants contacted us again and announced that there was still a problem with the unit.

He checked everything thoroughly, and there was no issue and even gave a comprehensive report of the diagnosis, which I then forwarded to the tenants.
Ray was a ray of sunshine. He was honest and explained everything in detail. He explained thoroughly what he did. It included a carbon monoxide check to make sure there was no gas leakage

The final result was no issue with the unit, and in excellent order despite being 20 years old! I want to thank the company for their prompt service. I called them on a Monday, and a technician came out on Wednesday. Thank you, Sally and Le-Ann, for your quick and efficient service. It was a pleasure speaking with you.

I would also like to thank Ray for his excellent customer service and the work completed. I would recommend this company and will use them in the future and ask for Ray. Thank you, Ray, for your honesty and integrity and for doing a fantastic job! I will consult you in the future if I have any issues

Tazim Kanji

I got quotes from 5 Heat Pump suppliers and AM Group had the best pricing. I worked with Fred (Sales Associate) and he provided a high level of customer service. He was very responsive, transparent, and easy to deal with. Also, HVAC technician assigned to the job was very skilled. Setup of the heads and outdoor unit was well planned and organized. I am very pleased with the results of the project.

We retrofitted two of our wood burning fireplaces with gas insert fireplaces.
The sales person was very knowledgeable and quickly response to all my emails. No issues with order of equipment. Installation was completed as scheduled.
The installation team was very experienced and professional. Work was done within a day.

Great service nice staff I will recommend them always . Ali the shon manger was more than professional