Vinylbilt Windows and Doors

On an island in Georgian Bay my windows are critical to comfort (cross breezes on hot days) and to happiness (great views of loons, herons, turtles etc) and to cats who transit thru windows 50 times a day (not an exaggeration). One window had broken and VB sent me the parts quickly at no cost. I couldn't figure out how to replace the parts. Finally called VB and talked to Rebecca. To my astonishment, for $200, they sent a technician all the way here - 2 to 2.5 hour drive one way. He arrived on time and replaced the parts, replaced worn parts on more windows, and applied silicone spray lube - who knew windows need lube - they are now super slidey. Yup - we now play with them - video to come.