We have been clients of this company for many years. We had a furnace and air conditioner intalled by a company that they later purchased. The intall was horrible and dangerous (we later found out). When I called later in the year for a repair on the brand new air conditioner, the technician from the new owner company asked me if I had a digital camera to take pictures of this installation. They came back and reintalled the entire thing. I was so pleased that I told everyone I knew about this company and how great they are. We had a contract with them for maintainance for 5 years and were good clients. Then we moved. Since we had a contract for one more Air conditioner service, I asked them to come to the new house. After looking at it, the technician told me that the freon was leaking and it really needed to be replaced. I said okay, let's get a quote on the whole system. In the mean time he installed a new thermostat we had asked for as part of the service call. $350+ for a talking thermostat. Since then we have had no end of trouble with this thermostat and finally asked for it to be replaced or repaired. They came out pretty quickly but it took two service calls and half a Saturday to get it replaced. Hopefully this one works. We did not end up going with One Hour for the Furnace and Air Conditioner although we did sign the contract after a 4 hour (yes that long) quote. We basically signed to get the guy out of our house finally. The quote was for over $10,000 and that was including all the refunds we would get after an energy audit (about $1500). I found another company on Home Stars - highly recommended. He had exactly the same equipment (Amana high efficiency) and his prices are right on his website. When I calculated I could not believe that it was $4000 less. We cancelled the contract and had a new quote that was exactly as per the website pricing and we would still get the energy refunds on top of that. Please, please, please get a few quotes. It may be a hassle but honestly. We have a very large house - 3100 sq feet and a fully finished basement, got the best equipment available and did not pay the kind of money some people who have given this company good reviews have paid. Do your homework and save your money.
- Approximate cost of services: