Renovating an old home is never an easy task...it is expensive and stressful and you never know what to expect when the walls come down and the floors come up. We know that the plumbing was great in our home and we knew we had to fix it, we just didn’t think it would happen within the first 30 days of moving in. I had no idea who to call - who to trust? Contractors throw numbers at you and you have no idea if they are telling you the truth about what needs to be done. Word of mouth is the best referral and working in the customer service industry, it is how I find who I need for what I need.
Our awesome home inspector (David Snooks/Under the Rooftop) gave me the name of Jim from Waterman and it was the best and easiest call I have ever had to make. He picked up right away, listened to my horror story and came out on January 2nd, 2015 (I called him New Year's Eve!). He was extremely polite and courteous and started to investigate right away. He explained everything that he suspected was wrong and gave me two scenarios (easy fix vs. the complete fix). He sent his team out on the following Monday. Steve was another blessing. He and his team looked at everything with the camera and explained everything to me that made it easy to understand - and never in a condescending manner. He gave me the work invoice and fee right away and they stuck to it for two weeks straight. His plumbers (Alexei and Nicolai) were incredible! They didn’t stop all day! They always explained the work that they did at the end of the day and answered all of my questions. Steve also returned my calls or text messages right away and they never left me in the dark. They replaced the lead pipe and the clay pipes and whatever else they felt needed to be done. I am still in awe at the intense work that they did and I cannot say/write enough GREAT things about WATERMAN. They are my Knights in plumbing armour!! If you don’t call WATERMAN, then you will not be getting platinum work done. My father is a plumber (50+ years strong) but this work was too much for him but being Italian, he had to make sure everything was good - and he was impressed!!!! :)
THANK YOU Jim and Steve and Alexei and Nicolai!! You are in my speed dial for any other plumbing needs that we or my friends and family may (will) have! :)
- Approximate cost of services:
- $15,000.00
- Company Response
Hi Angela,
Thank you for taking the time to write such a great review for our company. We are so honoured to have been the company you decided to trust in your home. Having the joy of a new home with plumbing needs can be despairing. We are happy that you didn't feel left in dark. We are always in constant contact with our customers during a job to ensure that they feel at ease with the work that is being done in their home. We are very humbled by your fathers impression of our company and we will wear our armour with pride. We look forward to serving you in the future.
Sincerely,
Your Waterman Knights in Plumbing Armour