Their customer service was excellent when it came to ordering product and taking our money, and then it disintegrated from there. Items were backordered for months but we weren't notified, so when it came to pick them up in time for the renovation, we were out of luck, and moreover they tried to tell us we didn't need those items to do the renovation (really? a vanity and sink is an option).
We would have been ok with everything if they were at least apologetic or tried to help us, but they were rude and condescending. They also gave us a shower kit without a hose, and tried to tell us they had given us the hose. Finally they looked at the security footage to verify they hadn't.
Also, beware, you cannot return the vast majority of what you order because it is special order. Now we are out $500 because of something we cannot install.
All in all, buyer beware. Horrible, just horrible customer service.
- Approximate cost of services:
- $3,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?