Is this your business? Receive leads and respond to reviews. Claiming is easy and free. Claim this business

TG Wood Floor Experts

Floor Laying & Refinishing
CALGARY AB T2K3R9
Write a Review
Write a Review

Recommended Professionals

84%(4 reviews)
97%(18 reviews)
83%(5 reviews)
84%(4 reviews)
97%(18 reviews)
83%(5 reviews)
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

0%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Review for TG Wood Floor Experts

Average customer rating:
2 10 (1 reviews)

Sort by

Bibi in Calgary
Bibi in Calgary
16 reviews CALGARY, AB

First Review

2/10

Installed hardwood flooring on upper level and on stairs.

I hired this company to install Bruce Ellington Antique prefinished hardwood floors. Terry, the company's owner, was very pleasant to deal with and seemed to know what he was doing. The floor was installed in August, 2010. It looks beautiful, and Terry and his assistant were nice to work with. However, after the floor was installed, I noticed that there were a few spots that made little creaking or clicking noises. I chalked this up to the floor being new and decided to wait and see what would happen after going through a couple of seasons, with the expansion and contraction. What happened was it got worse, and there are spots where I can actually feel a plank move under my feet. We paid extra for an additional layer of plywood subfloor, and my concern is that this subfloor may not have been properly screwed down.

I called Terry in the middle of July, 2011, to let him know about the problem and to ask him to come and evaluate the situation. I got his voicemail, so I left a message and waited for a reply. After 2 1/2 weeks, I still had not heard back, so I called again during the 1st week of August. This time, I reached Terry. He said that he would call me back the following Monday (August 8) to set up a time to come in and inspect the floor. He did not call the following Monday, and to date, October 28, he has still hasn't gotten back to me. It's clear to me now that he has no intention of doing so.

Here is a link to a video I made in August, so that you can hear for yourself the problem I am having with this new floor.

http://www.youtube.com/watch?v=OtThR5D5O7M

Review has 1 previous version
Approximate cost of services:
$9,900.00
What could this company do to improve their services?
They could take responsibility for problems that arise within the first year after installation.
Any advice to offer fellow homeowners facing a similar project?
You need to be an expert on the proper way to install a subfloor and floor, and you need to make sure the "experts" you hire are doing it properly. Get everything in writing, and ask for a written warranty, too.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Is this your business?

Receive leads and respond to reviews.
Claiming is easy and free.

Claim this business
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Floor Laying & Refinishing pros in Calgary?